Field Service Technician

Field Service Technician

The Field Service Technician serves as the on-site technical expert for high-value residential and commercial installations, trade show builds, and other strategic client engagements. This role combines hands-on installation craftsmanship with general contractor-level field expertise and clear communication of complex technical information to a wide range of stakeholders, including general contractors, architects, engineers, homeowners, hospitality operators, and designers. The technician works independently, coordinates local labor crews when needed, and consistently delivers a professional, white-glove customer experience.

This position is based in Miami, Florida, with extensive travel throughout the United States and internationally.

Responsibilities

• Serve as the lead on-site technician for high-value product installations, trade show builds, and strategic client projects across the United States and internationally as needed.
• Act as the primary liaison between the company, customers, general contractors, architects, engineers, and design teams during installation projects.
• Translate technical specifications and installation requirements into clear, actionable guidance for both technical and non-technical stakeholders.
• Deliver a white-glove customer experience by maintaining a high level of precision, professionalism, and attention to detail at all times.
• Independently diagnose and resolve installation challenges related to structural, mechanical, electrical, motorized, or site-specific conditions.
• Recruit, coordinate, and lead local labor crews or subcontractors when additional support is required for larger or time-sensitive projects.
• Review architectural drawings, site plans, product specifications, and installation requirements to identify potential challenges and plan project logistics.
• Conduct pre-installation site assessments to verify conditions and requirements, and perform post-installation quality inspections to ensure proper performance and finish.
• Document completed work thoroughly through photographs, detailed field reports, and customer sign-off procedures.
• Provide remote technical support and troubleshooting assistance to customers, dealers, and internal teams via phone or video communication.
• Maintain, organize, and transport tools, hardware, installation equipment, and parts inventory to and from job sites.
• Support trade shows and industry events by overseeing the installation, setup, and breakdown of booths and product displays within tight timelines.
• Partner closely with Customer Service, Sales, Engineering, and Product teams to communicate field feedback regarding product performance, installation feasibility, and opportunities for design improvement.
• Follow all applicable safety protocols and jobsite compliance requirements, including ladder, lift, rigging, and OSHA standards.
• Perform hands-on electrical, mechanical, troubleshooting, repair, and service tasks associated with installations and field work.
• Apply construction knowledge and blueprint reading skills to plan and execute installations and preventive maintenance activities.

Essential Skills

• At least five years of hands-on field installation experience, preferably within general contracting, architectural products, outdoor living products, marine environments, luxury construction, or custom millwork.
• Experience working as a general contractor or alongside general contractors on complex, high-value installation projects.
• Strong ability to communicate technical information clearly and professionally to skilled tradespeople, homeowners, executives, and other non-technical stakeholders.
• Strong mechanical aptitude with the ability to read blueprints, structural drawings, site plans, and technical specifications.
• Demonstrated experience coordinating or leading small crews and subcontracted labor, including on short notice.
• Proven troubleshooting and problem-solving abilities with sound judgment to make independent decisions under time pressure and changing site conditions.
• Fluent written and verbal English communication skills.
• Proficiency with electrical work, mechanical systems, troubleshooting, and repair in a field service context.
• Proficiency with hand tools, power tools, rigging equipment, and mobile technology used for field reporting and documentation.
• Valid drivers license with a clean driving record.
• Ability to obtain and maintain a valid passport and other required travel documentation.
• High school diploma or equivalent.

Additional…