Business Services Specialist

Business Services Specialist I – Goodwill Industries of South Florida

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The Business Services Specialist I will assist job seekers with finding employment to ensure long‑term stability and job retention. This position will work with job seekers to identify areas of interest, evaluate potential barriers, and create personalized plans to explore suitable job opportunities or career paths that align with their individual goals.

• Review assessments, create individual employment plans, and interview job seekers to determine employability and access to gainful employment opportunities.
• Support job seekers through interviewing techniques and offer opportunities to build skills.
• Help job seekers complete resumes and cover letters and apply for jobs in their chosen area or vocation.
• Align resources to support job seekers in preparing for job interviews.
• Ensure proper documentation is obtained by job seekers for employment, including, but not limited to, driver’s licenses, social security cards, and other acceptable forms of identification. If needed, assist clients in obtaining necessary identification documents by submitting applications to the proper state and local authorities to request re‑issuance of their identification documents.
• Engage with assigned participants throughout the job‑development process and into employment retention.
• Advocate on behalf of the job seeker with employers.
• Host training workshops to support job seekers.
• Network with employers to identify job opportunities, navigate serving a vulnerable population, and access Goodwill career fairs.
• Attend all Goodwill career fairs and assist with event setup. Support job seekers and employers throughout the event. Help with post‑event breakdown. Conduct follow‑up with employers after the event concludes.
• Maintain accurate data for clients served and report it to the supervisor as requested. Reports will include, but are not limited to, weekly and monthly reports, as well as any additional information requested.
• Conduct follow‑up calls and manage cases with participants.
• Ensure participant information is entered into the appropriate form, database, or report promptly and maintain confidentiality requirements.
• Conduct a warm handoff of participants to peers to ensure they do not experience a delay in services.
• Comply with the agency’s policy and procedures and Commission on Accreditation of Rehabilitation Facilities standards. Perform other duties as assigned.

Entry level

Full‑time

Consulting, Information Technology, and Sales

Non‑profit Organizations