National Crisis Center Line Intake - Miami,FL

Department/Team: National Crisis Center
Salary: $21.63 per hour during training period.
FLSAStatus:Non-exempt
Expected

Start Date:

November1, 2026
Location:On-site, Miami, FL.

Sandy Hook Promise (SHP) envisions a future where all children are free from school shootings and other acts of violence. As a national nonprofit organization, SHP’s mission is to educate and empower youth and adults to prevent violence in schools, homes, and communities. Creators of the lifesaving, evidence-informed Know the Signs prevention programs, SHP teaches the warning signs of someone who may be in crisis, socially isolated, or at-risk of hurting themselves or others and how to get help.

SHP also advances school safety, youth mental health, and responsible gun ownership at the state and federal levels through nonpartisan policy and partnerships.
SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012.

SHP strives to ensure its culture and work environment reflect the values of belonging, community, engagement and respect. We actively seek to understand and respond to the diverse perspectives and lived experiences of individuals across socioeconomic backgrounds, rural and urban communities, and diversity of thought, in addition to traditional protected categories. We are committed to ensuring that every SHP employee feels heard, valued, and a true sense of belonging.

SHP encourages individuals who share our commitment to these core values and to our mission to apply.

The National Crisis Line Intake Support will monitor, receive, analyze, triage, and deliver tips submitted to the Center, from school districts across the US. The Crisis Support must utilize critical thinking skills and information-gathering techniques to procure and disseminate the most accurate and actionable information possible to clients. As such, this position requires the ability to conduct thoughtful analyses under pressure and to clearly identify and articulate relevant information with clients and supervisors.

The National Crisis Line Intake Support will report to the Crisis Center Assistant Manager, Manager, and Director.

This is a full-time in-person role based at the National Crisis Center in Miami, Florida. The Crisis Center operates 24 hours a day, 7 days a week, 365 days a year
, and candidates must be willing and able to provide direct support on-site as needed. Work schedules may include day, evening, overnight, weekend, holiday, and other varied shifts based on operational requirements. Regular overtime, including evenings or weekends, are also available and will be compensated accordingly.

• Ability to lift 20–25 lbs. (ex., mail packages, office supplies, etc.).
• Ability to stand and walk around the office for short periods.
• Ability to operate standard office equipment (copiers, scanners, postage machines).
• Applicants must reside within a reasonable commuting distance of Miami, Florida, and demonstrate regular and reliable in-person attendance.
• Counselors must also be available to travel locally as needed.

The nature of this role requires full time professional work time and efforts. Availability for all shifts is a must. Additional employment could potentially interfere with the day to day schedule requisites outlined below. Please consider this when applying for the role.

• Morning
  : 7:30 am - 4:30 pm
• Daytime
  : 12:00 pm - 8:00 pm
• Daytime
  : 12:00 pm-10 pm
• Mid
  
  - Shift
  : 4:00 pm - 1:00 am
• Evening
  Shift
  : 6:00 pm - 3:00 am
• Overnight
  : 11:45 pm - 8:15 am
• Overnight
  : 12:00 am - 8:00 am
• Overnight…