Information & Referral Specialist; Homeless Program

Specialized field-based intake, assessment, eligibility determination, and referral services in support of the City of Miami’s Homeless Outreach and service navigation operations. An employee in this position is responsible for a wide variety of assessments, documentation review, eligibility verification, and service referral activities.

Work involves conducting comprehensive assessments of individuals and families experiencing homelessness; determining appropriate shelter, diversion, or housing pathways; and connecting clients with federal, state, local, and community-based service providers. The employee will be responsible for establishing and maintaining contacts with the appropriate agencies. Independence of judgment is required of an employee of this classification in the performance of these duties.

Serves as the functional lead on an outreach team and is responsible for final determinations regarding eligibility, service referrals, and placement decisions.

Conducts outreach and engagement activities with individuals and families experiencing homelessness in field and community settings.

Determines appropriate service resources in alignment with assessed needs and program requirements.

Develops and maintains a network of supportive service resources to support accurate and timely service referrals.

Provides service navigation guidance, explains eligibility requirements, and outlines next steps in the referral or placement process.

Provides functional guidance to Information & Referral Aides and other support staff regarding assessment procedures, documentation standards, and referral processes; does not exercise formal supervisory authority unless otherwise designated.

Reviews, verifies, and approves documentation to ensure compliance with program eligibility criteria, funding requirements, and data quality standards.

Enters, reviews, validates, and maintains accurate and timely client data in HMIS and other designated systems; ensures adherence to established data quality, reporting, and confidentiality standards.

Submits and authorizes Coordinated Entry referrals and housing documentation in accordance with Miami-Dade County Homeless Trust policies.

Operates computers, tablets, radios, and mobile devices during field operations.

Prepares required assessment summaries, referral documentation, and reports necessary to support program performance and monitoring.

Performs related work as required.

Employees in this classification will be required to work various shifts, to include nights, holidays and weekends.

A high school diploma or its equivalent and two (2) years experience in public facing clerical support roles or field-based community engagement.

Experience working with individuals experiencing homelessness or other vulnerable or underserved populations is preferred. Experience working in human services or healthcare support is desirable.

OR

An equivalent combination of education and experience beyond a high school diploma or its equivalent and two (2) years of the required experience.

A valid driver's license from any state (equivalent to a State of Florida Class

E) may be utilized upon application, however, a State of Florida Driver's License (Class E or higher) is required at time of appointment and must be maintained valid throughout employment.

Depending upon the assigned department, this classification may be subject to grant provisions and employment in the classification will be subject to continued grant funding.

Candidates will be subject to a Level II background screening and may be subject to screening through the Florida Clearinghouse ().

In accordance with APM 2-02, applicants for classified…