Crisis Counselor; Bilingual

Compensation: $22.50/hour

Location:

Miami, FL

Schedule:

Sunday to Thursday, 5:00 AM - 2:00 PM (Hybrid) TAG Med Staffing is hiring a Crisis Counselor (Bilingual) in Miami, FL for our client, supporting crisis intervention, risk assessment, and referral services in a high-volume call center environment. This role focuses on assisting individuals in crisis through de-escalation, safety assessment, and connection to community resources. The position offers structured training and long-term growth within a behavioral health setting.

• Crisis Intervention:
  Respond to inbound calls and provide crisis counseling and suicide intervention using established protocols.
• Assessment:
  Evaluate caller needs, identify risk factors, and determine appropriate next steps for care and support.
• Resource Coordination:
  Provide referrals to community services and support agencies based on individual needs.
• De-escalation:
  Utilize active listening and crisis management techniques to stabilize high-stress situations.
• Documentation:
  Accurately document all interactions and maintain detailed records in the system.
• Compliance:
  Ensure adherence to confidentiality standards and regulatory requirements including HIPAA.

• Education:
  
  Bachelor’s degree in Social Work, Human Services, or a related field is required.
• Language Requirement:
  Bilingual proficiency in Spanish or Creole is required.
• Experience:
  
  1-2+ years of experience in crisis intervention, social services, or behavioral health.
• Industry Knowledge:
  Familiarity with crisis response protocols, referral services, and community resources is preferred.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Office and ability to navigate multiple systems during calls is required.
• Skills & Attributes:
  Strong communication skills, emotional resilience, and the ability to remain calm under pressure are required.