Assistant General Manager

Join to apply for the Assistant General Manager role at UFC GYM

As a UFC Gym brand ambassador, the Assistant General Manager (AGM) represents UFC Gym and ensures Membership Specialists (MS) provide a welcoming, informative, differentiated, high‑energy, and incredible experience for all prospective members during gym visits. This position indirectly supervises the MS team with support from the GM and is held accountable for assisting the GM in achieving gym membership goals, private coaching attachment, and other sales goals.

• Ensure membership execution on lead, appointment setting, and guest goal to hit financial targets set forth by the company.
• Assist the GM in ongoing training on hitting 50% of guest conversion, 40% Ultimate Mix, and 25% attachment of point of sale private coaching.
• Inspire guests to purchase memberships and turn every gym visit into a new member relationship by listening to guests’ goals, presenting UFC Gym in the best possible way, and establishing trust through transparent pricing and open dialogue.
• Ensure personal membership execution on lead generation, appointment setting, and hitting personal guest goals to meet financial targets.
• Ensure that the membership department hits monthly targets in New Member Sales, Electronic Funds Transfer, and Point of Sale Private Coaching goals.
• Achieve minimum goal by gym and achieve the difference between the membership team performance and monthly goals.

• Participate and provide gym specific input into the development of the gym financial, expense, and operating plan for the month.
• Assist GM to develop weekend membership plans to deliver financial and retention goals with contribution by MS’s.
• With collaboration of GM and MS’s, establish priorities and goals, including revenue goals and labor targets for weekends/month for the gym.
• Along with the GM, assist in setting monthly, weekly and daily targets that are challenging but obtainable.
• Provide assistance to the GM on managing the MS schedule within budgeted hours and/or business demands.
• Work with weekend team in all departments to set priorities and goals to deliver a great member and guest experience.
• Provide input and report weekly and monthly results to the GM and VP of Sales regarding gym financials.
• The AGM will be cross‑trained in primary responsibilities of the GM and will act as the “Manager on Duty” to be available for any and all member issues when no other managers are in the gym.

• Assist GM to establish a fun, safe, healthy, and community‑focused gym culture that delivers high member satisfaction and achieves maximum profitability with the support of department heads and supervisors.
• Be a role model for member experience by walking through the gym and collecting member feedback to identify training and development opportunities for team members.
• Resolve elevated gym member concerns on weekends; conduct on‑the‑spot coaching to prevent them from reoccurring.
• Monitor gym appearance and ensure problems are resolved in a timely manner.
• Ensure compliance with the Company’s Time & Labor policy and practices through company timekeeping system for all MS’s.
• Ensure company policies, procedures, programs and promotions are efficiently executed on weekends.
• Ensures safety of employees, members and gym property on weekends.
• When not executing other job‑related tasks, be present on the gym floor and locker rooms, helping ensure a clean and safe environment, while developing relationships for prospecting.
• As a contributing team member, assist the front desk as necessary so members receive a friendly greeting/check‑in and prompt attention to their needs.

• Assist in Membership Specialist selection by reviewing applications, interviewing and making hiring recommendations to the GM.
• Assist with training the MS Team to generate leads/new business through member promotions, leads, referrals, appointments, shows, local events, outside marketing, and guest passes.
• Assist in training MS Team on current marketing campaigns in order to effectively communicate to members and prospective…