Transportation Coordinator LATAM

Join to apply for the Import/Export Coordinator LATAM role at Brink’s Inc
.

We are looking for a skilled Import/Export Transportation Coordinator – Miami based out of our Latin America Regional office in Miami, FL.

The Brink’s Company (NYSE:

BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Brink’s Global Services is a division of Brink’s Inc, the world’s premier provider of secure logistics and security solutions in more than 122 countries across 5 continents. Brink’s Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries.

The company has a proud history of providing growth and advancement opportunities for its employees.

Starting Hourly Rate: $23.07

The Import/Export Transportation Coordinator is responsible for providing hands‑on customer service and customer assistance for the prompt, effective transportation, clearance, import, export and routing of both domestic and international parcels in accordance with proper procedures for BGS customers.

• Receive incoming calls, e‑mails and faxes from customers, Brink’s affiliates, subcontractors and agents and respond to requests for rates, billing issues, service queries, in a timely manner
• Coordinate day‑to‑day activities for Import / Export shipments. Interface and coordinate smooth operation of the Import / Export Department with customers, airlines, and field locations
• Partner with operations staff to determine accurate operational service capabilities
• Responsible for meeting all IATA and U.S. Customs requirements in document generation and cargo handling
• Handle service concerns diplomatically, channeling complaints to other appropriate personnel as needed
• Determine and secure paperwork required for all international moves, including (but not limited to) commercial invoices, special customs paperwork, etc.
• Determine whether a courier is required on a given shipment, and make courier arrangements with the appropriate gateway airport office
• Respond to inquiries regarding the status of items in transit through our system
• Prepare customs entries and follow up with the clearance process on all entries prepared through partnership with internal and external partners
• Scan, file, copy, and assemble documents including bills of lading, dock receipts, licenses, and consulate documents
• Perform data entry for all export shipments into operating system and maintain hard‑copy files
• Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to customer service manager
• Ensure all transportation arrangements are made with full consideration of security implications, according to the BGS Procedures and within the General Security Regulations (GSR)
• Work closely with other members of the department to ensure the appropriate completion and distribution of the workload and maintain a high quality of service to the customers via time‑efficient and effective response to voicemails, e‑mails, and phone calls and by always ensuring that each customer is treated with the utmost respect and consideration

• Minimum 1 year of hands‑on air freight export coordination experience including routing of shipments, pricing, and data entry, and ensuring an outstanding customer…