Import​/Export Coordinator

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The Brink’s Company (NYSE:

BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

Brink’s Global Services USA, Inc. is the division of Brink’s Inc that specializes in secure transportation and handling of valuable goods throughout the logistic value chain. We have a challenging opportunity for an Import/Export Transportation Coordinator – Miami based out of our MIA Airport facility in Miami, FL.

Starting hourly rate: $23.07

The Import/Export Transportation Coordinator is responsible for providing hands‑on customer service and assistance for the prompt, effective transportation, clearance, import, export and routing of both domestic and international parcels in accordance with proper procedures for BGS customers. This position functions in an armed environment and requires enforcement of rules to protect the premises, property of Brink's and its customers, and the safety of persons on the premises of Brink’s and its customers, including armored vehicles in transit.

• Receive incoming calls, e‑mails and faxes from customers, Brink’s U.S. branches, affiliates and agents and respond to requests for rates, billing issues and service queries in a timely manner.
• Coordinate day‑to‑day activities of the Import/Export team and interface smoothly with customers, airlines, and field locations.
• Interface with Regional Managers to address concerns and issues from field office operations and maintain relationships with customers and overseas affiliates.
• Partner with operations staff to determine accurate operational service capabilities.
• Ensure all IATA and U.S. Customs requirements are met in document generation and cargo handling.
• Fully prepare and submit service orders/quotation paperwork for timely billing and analysis purposes.
• Provide affiliates with service quotes in a timely manner.
• Maintain and submit special logs, reports, and records as requested.
• Handle service concerns diplomatically, channeling complaints to appropriate personnel as needed.
• Determine and secure paperwork required for all international moves, including commercial invoices and special customs paperwork.
• Decide whether a courier is required on a shipment and make courier arrangements with the appropriate gateway airport office.
• Respond to inquiries regarding the status of items in transit through the system.
• Prepare customs entries and follow up with the clearance process on all entries prepared through partnership with internal and external partners.
• Scan, file, copy, and assemble documents such as bills of lading, dock receipts, licenses, and consulate documents.
• Calculate duties or tariffs to be paid on merchandise.
• Review rates, trace product movement, file entries with Customs, and provide clarification and valuation of merchandise.
• Process post‑entry work including ruling requests, CF 28s, refunds, protests, and drawbacks.
• Review and assess accuracy, verify country of origin/export, IOR, terms of sale and value to ensure federal regulation requirements are met.
• Prepare nightly recap of incoming shipments to MIA Operations and make daily I.S.C. payments online for all incoming MAWBs.
• Send payment receipt, MAWB, and delivery order to dispatch/operations for daily pickups.
• Process inbound/outbound shipments in the Free Trade Zone.
• Stay up‑to‑date on all customs changes.
• Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling relevant information to the customer service manager.
• Ensure all transportation arrangements are made with full consideration of security implications, in accordance with BGS Procedures and General Security Regulations (GSR).
• Work closely with other members of the department to ensure appropriate completion and distribution of the…