Control Center Operator Job Miami area,Florida USA,Transportation

At Brightline, we believe in creating meaningful connections through exceptional experiences. We’re creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you’re optimistic, forward-thinking, and interested in shaping the future of travel with us, we’d love to hear from you.

Your Purpose

We’re looking for an Operations Center Controller who’s as passionate about both operations performance and hospitality as we are. This role communicates transportation plan updates to Train Dispatchers, coordinates communication between train crews, stations, ground transportation, and guest service, and provides timely and meaningful updates to passenger and teammate information systems. The Operations Center is the heart of Brightline, receiving and sending information to and from every area of the company.

You will help keep that flow moving 24 hours per day.

The Operations Center stands at the core of Brightline operations, communicating service changes with train dispatchers, station teammates, and others within the organization, updating passenger information systems, alerting operations leaders to escalated circumstances, and bridging departmental divides to keep the operation running smoothly.

Essential Functions:

Monitor real-time train operations on dispatch screens, radio channels, and via GPS.

Communicate by telephone with the Dispatch Center to gather information and anticipate any impacts to train service.

Execute communication protocols to notify Brightline departments of service interruptions.

Operate software interfaces to update passenger and teammate information systems.

Prepare delay, cancellation and impact reports and service status briefings.

Participate in routine operating department conference calls.

Anticipate impacts to train service and develop efficient recommendations for recovery.

Communicate essential information to field managers and senior leaders during service interruptions and accidents/incidents.

Participate in drills and emergency simulations.

Maintain incident and injury logs.

Prepare nightly reports and assist with sending internal employee communications.

Qualifications:

2 years’ experience in dispatching or operations control center environment.

Basic Excel, Word, and e-mail skills.

Fluent in technical English language.

You are comfortable working 12-hour shifts.

You are comfortable working nights, weekends, and holidays as required by your schedule.

You are comfortable working alone in an indoor, isolated environment.

You communicate efficiently and effectively.

You handle challenging situations with tact and diplomacy.

You remain calm and professional when dealing with difficult situations.

You follow protocols but are comfortable deviating appropriately when circumstances change.

You are accountable for your actions and expect accountability from others.

Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida and Nevada. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately-funded rapid rail service in the country.

Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

About the company

Brightline is a privately run inter-city rail route between Miami and West Palm Beach, Florida that runs on track owned by Florida East Coast Railway.

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