Supervisor, Transport Client Services Guests, FIFA World Cup

Supervisor, Transport Client Services Guests, FIFA World Cup 2026

Department: Tournament and Venue Operations

Employment Type: Fixed Term - Full Time

Location: Miami

Reporting To: Senior Client Services Transport Manager

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

The Supervisor, Transport Client Services – Guests oversees daily VIP/VVIP transport operations at VIP hotels and stadiums, manages drivers and transport crew, and supports HQ planning, reporting, and coordination to ensure seamless service for FIFA Guests.

Reporting organisationally to the Manager, Transport Client Services
-Guests, the Supervisor, Transport Client Services
-Guests will be a key member of the FIFA World Cup 2026 Event Transport team, and work in close collaboration with the Bus, Fleet, Arrivals and Departures (A&D), and Venue Transportation Operations to plan the transport and A&D services required before, during and after the tournament to ensure that all Guests receive the correct services in accordance with FIFA’s service standards to ensure a smooth participation at the FWC tournaments.

This includes on match days and non‑match days at all official sites including stadiums, Guests’ hotels, the airport and other official sites.

They will be responsible to ensure all Guest related transport information and other related documents, communications, presentations and electronic (web based) information are delivered.

The Supervisor, Transport Client Services
-Guests will act as Event Transport’s central point of contact for the external clients (Guests) and internal clients (FWC
26 functional areas) as it relates to the identification and confirmation of the clients’ required transport services.

• Manage daily transport operations for VIP/VVIP Guests and dedicated fleet vehicles.
• Serve as the main point of contact for Guest Operations (GOP) for transport requests and issue resolution.
• Coordinate with GOP, SLO, and Logistics to confirm daily vehicle and driver schedules.
• Ensure drivers understand movements, timings, and protocols.
• Oversee driver readiness, vehicle cleanliness, fuelling, maintenance coordination, and break schedules.
• Ensure adherence to all transport policies, procedures, and bubble‑to‑bubble movement requirements.
• Ensure Guest load zones remain available and properly managed.
• Oversee stadium operations including load zones, vehicle flows, and parking for all client groups.
• Manage transport crew at VIP hotels: scheduling, welfare, performance, and training.
• Respond to operational issues and incidents quickly and effectively.
• Ensure all transport signage and infrastructure is installed, functional, and maintained.

• Support planning and preparation of operational guides, driver materials, and SOPs.
• Participate in planning meetings; provide updates on staffing, fleet readiness, and risks.
• Review and update daily schedules, fleet allocations, and reservations in internal systems.
• Maintain accurate operational logs, reports, and metrics for internal dashboards.
• Prepare incident reports, daily summaries, and escalation notes for the Client Services Manager.
• Coordinate information flow between hotel, stadium, and HQ operations teams.
• Support accreditation, onboarding, and training preparation for staff and drivers.
• Participate in TOC/HQ shifts during tournament time as required.

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to…