Fleet & Shuttle Operations – FIFA World Cup ; Host

Fleet & Shuttle Operations – FIFA World Cup 26™ (All Host Cities)

Department: Tournament Time Role

Employment Type: Fixed Term Contract

Location: All Locations

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Client Group Coordination (PMA, Referees, Guests, Workforce, Legends, FT1)

• Coordinate all daily transport activities for assigned client groups.
• Manage airport arrivals and departures including tarmac operations, FBO procedures, convoy planning, and security alignment.
• Confirm all bookings in TMM/IFES and ensure accuracy of vehicle allocation, routes, call times, and schedule changes.
• Serve as the primary point of contact at hotels, training sites, stadiums, venue load zones, or HQ.
• Conduct driver briefings, vehicle readiness checks, and distribute movement updates.
• Ensure strict adherence to bubble‑to‑bubble operations where required.
• Maintain real‑time communication with liaison officers (TLO, TSLO, RLO, RSLO), SLO, GOP, Team Services, and security. Monitor live vehicle movements and proactively identify delays or routing issues.
• Track VIP/VVIP/Legends/FT1 movements ensuring protocol, confidentiality, and service expectations.
• Oversee readiness of load zones, staging areas, signage, cones, and transport infrastructure.
• Support last‑minute, emergency, or high‑priority movement requests. Update internal teams on timing changes, risks, or operational challenges.

Workforce Transport Coordination

• Oversee daily workforce shuttle operations between hotels and tournament venues.
• Prepare and update workforce transport schedules, route maps, frequency charts, and DSLA documents.
• Provide professional guidance to workforce members regarding shuttle usage, pick‑up points, and eligibility.
• Ensure readiness of hotel load zones including vehicle staging, signage, and staff deployment.

Transport Hotline & Help Desk

• Respond to all hotline calls regarding shuttles, routes, airport transfers, delays, Uber policies, and vehicle availability.
• Log all calls and actions into the system.
• Verify and update booking information in real time.
• Escalate complex or urgent issues to TROC Duty Managers or relevant work streams (Fleet, Bus, Venue, Client Services).
• Maintain calm and clear communication during peak volumes or service disruptions.

Fleet & Vehicle Operations (Fleet…