Airport Operations – FIFA World Cup ; Host

Position: Airport Operations – FIFA World Cup 26 (All Host Cities)

Airport Operations – FIFA World Cup 26™ (All Host Cities)

Department: Tournament Time Role

Employment Type: Fixed Term Contract

Location: All Locations

Description

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

• ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
• DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
• INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
• INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
• INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
• LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision‑making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
• VISION: Ability to perceive the organization’s global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Main Activities and Responsibilities Operational Leadership & Coordination

• Support the planning and delivery of daily airport operations, including arrivals, departures, terminal flow, and passenger movement.
• Coordinate with airlines, airport authorities, security, transport providers, and FIFA functional areas to ensure seamless client journeys.
• Oversee meet‑and‑greet operations and ensure a professional and welcoming service experience.
• Monitor operational performance, identify issues, and accelerate or resolve them promptly.

Transport & TROC (Operations Center) Oversight

• Monitor real‑time airport transport operations, including dispatch, vehicle allocation, and schedule adherence.
• Track flight movements, vehicle activity, and service requests using transport management systems.
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Maintain active communication with airport teams, drivers, and transport providers manage changes or disruptions.
• Provide timely situational updates to transport and airport leadership.

Team Supervision

• Lead, train, and support teams of staff and volunteers to deliver high‑quality airport services.
• Conduct daily and shift briefings to ensure alignment and operational readiness.
• Promote a collaborative, customer‑focused environment capable of performing under pressure.

Stakeholder & Client Group Management

• Build strong relationships with airlines, airport authorities, ground handlers, and external partners.
• Support service planning for all FIFA constituent groups in accordance with DSLAs and operational governance structures.
• Coordinate multimodal transport connections (fleet, bus, public transport) to ensure efficient onward flow.

Reporting & Operational Readiness

• Prepare daily reports, incident logs, and operational summaries.
• Participate in training sessions, simulations, rehearsals, and test events.
• Uphold safety, compliance, and FIFA operational standards at all times.

Your Profile Education & Qualifications

• Bachelor’s degree in Transportation Management, Logistics, Aviation Management, Operations Management, Business Administration, or a related field. Advanced knowledge of transport operations, airport…