Service Associate - Operations

Location: Miami, FL United States

Work environment: In-person

Expected pay: 25.00 USD Per Hour

We are helping an on‑demand, autonomous ride‑hailing company hire a Service Associate (Base Operations) to support daily fleet operations. In this role, you'll be responsible for the daily upkeep of the vehicles, including cleaning, fueling, and ensuring the test site is organized and presentable for operations. Within the Base Operations (Base Ops) team, you will help ensure that vehicles meet regulatory requirements, support the company's parts team in organizing and transporting spare parts inventory, and help its driving team, Alpha Operations, with their operational testing needs.

This role is based in Miami, FL, and offers one of the following schedules:

• 10:00 PM-6:30 AM Saturday-Wednesday OR Wednesday-Sunday

• Supporting company milestones and optimizing drive operations across multiple locations.
• Ensure the vehicles, equipment, and workplace are clean and ready for use.
• Provide logistical support for the movement and storage of vehicles and equipment.
• Assist with paperwork and documentation related to vehicle readiness.
• Perform routine charging of our test vehicles and supporting equipment.
• Execute mission prep procedures, which include, but are not limited to, launching software across several devices per vehicle, verifying SW and HW configurations, deploying SW as appropriate, capturing requested data, and escalating issues as they arise.
• Support the readiness of spare parts and the associated inventory.

• Provide hands‑on technical support to the Base Ops technicians.
• General testing support (e.g., documentation, pre‑mission assistance, cone courses, obstacles, traffic control, support vehicle driving).

• 2 - 4 years of work experience
• Ability to lift up to 50 pounds and use carts, dollies, hand trucks, and other gear to move items around.
• Ability to go up and down stairs, as well as stand, walk, push, pull, squat, bend, kneel, and reach during shifts.
• Must have a valid driver's license with a clean/excellent driving record. Possess a "get it done" attitude and a sense of urgency to resolve problems and tasks.
• Must have the proven ability to problem‑solve and deliver on high‑pressure situations.
• Must have the proven ability to multi‑task and manage multiple projects and deliverables.
• Excellent written/verbal communication skills.
• Works well in a team environment.
• Must comply with the Substance Abuse Policy.
• Pass a background check, MVR (Motor Vehicle Record) check, and drug screen.

• Pre‑tax commuter benefits.
• Employer‑subsidized healthcare benefits.
• Flexible Spending Account for healthcare costs.
• All costs covered for short‑and long‑term disability and life insurance.
• 401k package.

Commitment:
This is a full‑time, ongoing contract position open to candidates local to the Miami, FL area.