Casino General Manager

Description

The General Manager (GM) is the executive responsible for the overall leadership, strategic direction, and daily operations of the Casino, Hotel and Resort. This position ensures compliance with all regulations while driving operational excellence, financial performance, and customer satisfaction. The General Manager is responsible for all internal controls and procedures to ensure the protection of company assets and enforcement of casino policies and procedures.

The General Manager is also responsible for overseeing the successful planning, coordination, and execution of all construction, renovation, and expansion projects on the property to ensure they align with the Tribe’s strategic goals and operational standards. Ensure all business goals are met, and the integrity of all Tribal Gaming Operations is maintained.

• Plans, directs, monitors and controls the daily operation of the organizational managers.
• The General Manager represents Buffalo Run Casino in the most positive manner with internal and external guests to satisfy service expectations. Interacts effectively with a diverse group of guests and staff members, learns and uses operating practices of the department and the organization.
• Develops, implements, and evaluates guest service standards consistent with the casino’s core service standards and brand attributes.
• Develop strategies and execute activities to drive and continually improve financial results, guest satisfaction, and human capital efficiencies to increase overall Casino revenues.
• Set expectations and holds Management staff accountable for implementing the Casino's strategy and brand initiatives; continuously challenges the Management staff to improve operations.
• Focuses Management staff on delivering services and products to meet or exceed guest expectations, increase guest loyalty and increase top-line revenue, Bottom Line Hold and market share.
• Set expectations with Management staff to hire, develop and retain top performing management team; reinforce the need for strong functional expertise, creativity and entrepreneurial leadership in the operations; focuses on building teams to deliver results; develops and implements goals and objectives to provide Tribal employment and personnel development, including training and promoting Tribal members.
• Develops and oversees the annual operating budget including capital expenditures to achieve or exceed budget expectations for the Casino and properties; ensures successful performance by maximizing profitability and providing a return on investment for the owner; encourages Staff team to identify opportunities to identify efficiencies, increase profits and create value.
• Prepares and reviews business plans and operating budgets; coordinates development and monitors the results of actual performance versus annual budget.
• Develops and implements current and long-range operational goals, objectives, plans and policies subject to approval of the Business Committee and Regulatory authority.
• Oversee the successful planning, coordination, and execution of all construction, renovation, and expansion projects on the property to ensure they align with the Tribe’s strategic goals and operational standards.
• Develop a trusting and respectful business partnership with Casino ownership by communicating effectively with the Tribal Business Committee and meeting or exceeding performance expectations of the Business Committee
• Is directly responsible with solid report lines for operations in the following departments:
  Facilities, Human Resources, Marketing, Casino Services, Table Games, Slot, IT, Food and Beverage, Hotel, and RV Park.
• Ensures operational compliance with policy and procedures as well as all Minimum Internal Control Standards (MICS), TICS, SICS, State Compact, Gaming Regulatory, and any other pertinent regulations.
• Oversees the casino properties marketing programs to ensure proper promotional activities are coordinated, cost effective and produce results according to budgetary projections; ensures the development and implementation of an ongoing marketing plan.
• Has authority to hire, terminate, promote, demote, transfer, provide training opportunities, give merit increases, evaluate performance, create and adjust performance standards, create and/or delegate staff scheduling, invoke disciplinary action and provide for the fair and equitable treatment of all Staff Members according to Buffalo Run Casino Personal Policy and Procedures.
• Performs all other duties as assigned within the scope of work.

• Guest Focus- Strive for high guest satisfaction, going out of the way to be helpful and pleasant, making it as easy as possible on the guest rather than self, department, or organization.
• Communication- Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed.
• Teamwork- Being helpful, respectful, and approachable and team…