Caseworker, Disaster Services – American Red Cross Field Support Position

Job Summary

The American Red Cross is seeking a compassionate, dedicated, and organized individual to join our Disaster Cycle Services team as a Caseworker, Disaster Services
. This critical field support role provides immediate and ongoing recovery support to individuals and families affected by natural or man-made disasters. As a Caseworker, you will offer client-centered services including needs assessment, planning, resource referrals, and financial assistance, helping survivors return to stability and resilience. This position may require deployment to disaster-affected areas on short notice.

• Provide direct casework services to individuals and families affected by disasters, following Red Cross standards and procedures.

• Conduct comprehensive needs assessments and develop recovery plans tailored to the clients circumstances.

• Coordinate with local, state, and federal resources to ensure clients receive necessary support.

• Maintain accurate and confidential client records in Red Cross systems.

• Serve as a liaison between disaster clients and partner organizations, ensuring continuity of care and effective resource referrals.

• Collaborate with internal disaster teams to support sheltering, feeding, and health service operations as needed.

• Participate in team briefings, training, and debriefings during deployment and after action reviews.

• Provide culturally competent, trauma-informed, and equitable service delivery.

• Travel and deploy to disaster sites for extended periods as required (up to 2 weeks at a time, occasionally on short notice).

• Bachelors degree in social work, human services, psychology, or a related field (or equivalent work experience).

• Strong interpersonal and communication skills, with the ability to build trust quickly in crisis situations.

• Knowledge of case management best practices and experience in client support roles.

• High level of emotional intelligence, empathy, and cultural sensitivity.

• Proficiency in using digital case management systems and Microsoft Office Suite.

• Ability to work independently and as part of a diverse, multidisciplinary team.

• Valid drivers license and willingness to travel for deployments.

• Minimum of 1–3 years of experience in human services, case management, disaster recovery, or a related field.

• Experience working with vulnerable populations, crisis intervention, or trauma-informed care is highly desirable.

• Previous volunteer or professional experience with emergency response agencies or nonprofits is a plus.

• Full-time position with a flexible schedule.

• Must be available to work irregular hours, including evenings, weekends, and holidays during active disaster operations.

• On-call rotation and deployment availability required (typically 10–14 days per deployment cycle).

• Deep understanding of the disaster cycle and recovery process.

• Working knowledge of community-based services and government relief programs (e.g., FEMA, HUD).

• Ability to assess and prioritize complex needs in a fast-paced environment.

• Strong documentation and organizational skills.

• Bilingual or multilingual abilities are highly preferred (especially Spanish, Vietnamese, or Arabic).

• Comprehensive healthcare coverage (medical, dental, vision).

• Generous paid time off, holidays, and sick leave.

• 401(k) retirement plan with employer matching.

• Tuition reimbursement and professional development opportunities.

• Wellness programs and Employee Assistance Program (EAP).

• Opportunities to travel and work in diverse communities across the country.

• Meaningful, mission-driven work that directly impacts lives.

Joining the American Red Cross means becoming part of a humanitarian…