Compliance Program Advisor - Residential Lending Servicing

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Compliance Program Advisor within PNC's Enterprise Compliance organization, you will be based in Pittsburgh, PA / Cleveland, OH / Miamisburg, OH / Birmingham, AL / Charlotte, NC.

PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Serve as a senior member of the Residential Lending Servicing compliance team, providing advisory support, oversight, and credible challenge related to Residential Lending Servicing operations, regulatory requirements, and compliance risks.
• Maintain broad knowledge of Residential Lending Servicing processes and associated compliance risks, including payments, billing statements, payoffs, account maintenance, line management, liens, escrow, customer communications, and related initiatives, while serving as a lead resource for designated coverage areas.
• Build strong partnerships with Line of Business leadership, Business Risk, Legal, Operations, and other stakeholders to identify emerging risks, assess change impacts, and provide practical compliance guidance.
• Lead and support compliance coverage activities across assigned areas, including regulatory change management, risk assessments, monitoring and testing, complaint and issue oversight, procedure governance, and escalation of material compliance risks.
• Partner with Compliance leadership and peers to advance the Enterprise Compliance Target Operating Model (TOM), enhance coverage procedures and methodologies, and support strategic initiatives that strengthen the overall Compliance organization.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Compliance Reporting, Customer Risk, Decision Making, Regulatory Requirements, Risk Assessments, Risk Control, Strategic Objectives

Anti-money Laundering/Sanctions Policies and Procedures, Audit And Compliance…