Collateral Processor Specialist - Retail Bank Operations

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

Monday - Friday 7:00 am - 4:00 pm ET

• Excel Experience
• Attention to Detail and Accuracy
• Critical Thinking
• Mortgage Documentation Knowledge
• Organizational Skills

• Utilizing standard procedures, executes complex or escalated collateral processing activities.
• May have specific responsibility for specialized product or functional area.
• Processes collateral activities, including perfections, continuations and releases, in accordance with established policies, procedures and regulations.
• Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
• Identifies and may resolve exceptions and escalates appropriately.
• May interact with customers and have assigned accounts or portfolio.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Facilitates, coordinates and supports training and of new employees and junior team members.
• Provides responses and documentation to inquiries and ad hoc requests.
• Completes complex research.
• Provides feedback on workflow and work received.
• Reviews unique transactions and related documents.
• Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.
• Monitors and drives report validation and analysis.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Preferred
  
  Skills:
  
  Business Administration, Corporate Finance, Documentations, Economic Policy, Investment Management, Legal Operations, Real Estate, Trading Strategies
• Competencies:
  
  Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating Procedures
• Work Experience:
  
  Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Education:
  
  Associates
• Certifications:
  
  No Required Certification(s)
• Licenses:
  No Required License(s)
• Language Assessments:
  No Required or Preferred Language Assessments

Base Salary: $41,250.00 – $68,750.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and…