System Reliability & Support Specialist; ETL Informatica Production Support

Position: System Reliability & Support Specialist (ETL Informatica Production Support)

Position Overview

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a System Reliability & Support Specialist within PNC’s Technology organization you will be based in Miamisburg, OH, Dallas, TX or Pittsburgh, PA.

The position is primarily based in a PNC location.

Technical Skills

• ETL Informatica API Services
• Dynatrace Service Now Jira Big Panda uDeploy Jenkins Bit Bucket SQL Developer OCP (Open Shift Container Platform)
• C#
• Exadata Mongo Oracle

Job Description

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
• Perform maintenance including installation of patches and upgrades.
• Incident detection, resolution and/or escalation. Participation in root cause analysis and correction resulting in prevention.
• Monitors systems availability, performance and capacity against baseline metrics and reports trends.
• Develop in-depth knowledge of supported systems and applications.
• Perform application governance such as required attestations continuity testing impact analysis responding to audit / regulatory inquiries and complying with technology standards.

Required Capabilities

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills and abilities for a role. Listed below are skills, competencies, work experience, education and required certifications / licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design Group, Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Analytical Thinking, Application Maintenance, Application Programming Interfaces (APIs), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree with 2 years of relevant professional experience or a comparable combination of education, job specific certification(s) and experience.

Education

Bachelor’s

Base Salary

Base Salary: $51,750.00 – $

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full‑time employees include: medical / prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse / child life insurance; short and long‑term disability protection; 401(k) with PNC match pension and stock purchase plans;

dependent care reimbursement account; back‑up child / elder care; adoption, surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and / or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Disability Accommodations Statement

If an accommodation is required to participate in the application process please contact us via email at (email withheld) or call Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

California Residents Privacy Notice

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

#J-18808-Ljbffr