Systems Administrator - IS Technical Management

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

• Provide prompt support to customer issues, identifying the root cause and participate in developing creative solutions to correct problems.
• Document all fixes and communicate the resolution of issues to affected users.
• Implement basic configuration changes and monitor performance to resolve identified problems.
• Work with and learn from senior members of the team on tuning system configurations for optimal performance.
• Escalate issues to subject matter expert team members and collaborate with other IS teams to resolve issues as needed.
• Participate in implementing process improvement ideas for supported platforms.
• Collaborate closely with IS stakeholders, business stakeholders, architects, and subject matter experts on implementation for upgrades and new technology strategies.
• Follow department security policies to maintain user security, backups and data protection, and ensure high availability and redundancy of systems.
• Perform preventative maintenance to ensure that software patches, device drivers, and firmware updates are applied within defined security policy.
• Serve as Knowledge Base lead for the Infrastructure team to enable regular documentation review and maintain system support documentation.
• Participate in the on-call schedule to provide systems administration support during off hours.
• Identify opportunities to automate repetitive and redundant manual processes and to streamline other processes.
• Educate customers and team members as needed.
• Identify self-training opportunities and/or conferences that align with yearly goals.

• Associate degree or equivalent combination of education, certification, and experience.
• Basic experience and knowledge with the following:
  Network and server operating systems; server and database administration tasks; network and storage administration and related management utilities; remote access configuration; policy-based management; cloud administration; virtualization; experience working with modern APIs (REST); scripting and automation (Power Shell); disaster recovery protocols.
• Serves with humility. Has a seek-first-to-understand mentality. Is a caring servant leader. Seeks wisdom. A self-starter in developing themselves. Driven by curiosity to proactively learn and innovate. Has the heart of a learner.
• Builds trust. Develops healthy, collaborative relationships.
• Competencies:
  
  possesses excellent communication and collaboration skills with the ability to interact effectively with teams and customers; consistently utilizes critical thinking and analytic abilities in seeking and resolving issues; works with the defined standard processes, systems, and frameworks; demonstrates flexibility, adaptability, and prioritization skills.