Floor​/Duty Manager - Time Market NYC; Zero Irving

Overview

Floor / Duty Manager - Time Out Market NYC (Zero Irving)

Location:

NYC | Department:
Operations | Reporting to: AGM

Role Overview:
Our Market Floor Managers are critical operational leaders who ensure smooth daily operations, uphold brand standards, and drive guest satisfaction and staff performance. Our Market Floor managers should showcase a blend of operational expertise, leadership skills, and a guest-centric mindset. Our Market Managers take the lead in ensuring that the best of the city under one roof provides each guest a memorable experience with each visit.

• Guest Experience & Service Standards:
  Lead by example on the floor, ensuring warm, professional, and efficient service. Resolve guest concerns promptly and professionally, turning challenges into positive experiences. Uphold and enforce company service standards, brand guidelines, and hospitality culture. Monitor guest satisfaction on all levels, including social media platforms.

• Operational Management:
  Oversee daily floor operations, ensuring smooth communication between bar, kitchen, and service staff. Monitor table flow and seating to maximize turnover while maintaining guest satisfaction. Maintain cleanliness, safety, and compliance with all health, hygiene, and licensing regulations. Ensure efficient use of POS systems, cash handling, and reporting procedures. Maintain the highest standards of F&B quality, guest service, cost control and consistency in accordance with company expectations, while complying with local and regional laws.
  
  Conduct pre-shift meetings and assist team members with inquiries. Develop and implement operating standards, policies and procedures for the management team. Assign and instruct employees, observe performance, and encourage improvement. Ensure performance appraisal tools are used consistently. Delegate responsibility and enforce policies. Protect and enhance Market assets through maintenance, security, housekeeping and capital budgeting in collaboration with the General Manager.
  
  Process weekly schedule and payroll for hourly staff. Assist Management as needed to ensure successful Market operations. Maintain inventory levels and enforce inventory controls, participate in monthly reconciliations with Purchasing and Finance.

• Business & Financial Performance:
  Support management in achieving revenue targets, controlling labor costs, and minimizing wastage. Drive upselling initiatives and promote menu specials or group promotions. Monitor and report on KPIs with feedback and solutions. Collaborate with Assistant General Manager, Public Relations and Marketing to maximize recognition and covers. Maximize restaurant profitability and monitor budgets to meet revenue and labor targets.

• 3+ years of supervisory or managerial experience in a high-volume F&B environment (restaurants, bars, or hotels).
• Experience in a hospitality group or multi-outlet operation preferred.
• Strong knowledge of service standards, health & safety, and food hygiene compliance.
• Proficiency in POS systems, reservations platforms, and staff scheduling software.
• Exceptional leadership, team management, and communication skills; guest-first mindset and hospitality passion.
• Highly organized with excellent multitasking abilities; strong problem-solving and conflict-resolution skills.
• Commercial awareness with understanding of sales drivers and cost control; professional, reliable, and adaptable in a fast-paced environment.

• Be commercially astute
• Experience in or willingness to join a fast-paced transformative company in pursuit of excellence
• Think globally
• Excellent communication and relationship-building skills
• High sense of ownership, urgency and drive
• Team player

Time Out Group values diversity and equal opportunity for all. We do not discriminate on age, disability, gender, race, religion or belief, sexual orientation, marriage and civil partnership, pregnancy or maternity. We believe in open culture, candor, experimentation, and the freedom to succeed. We believe in an open world, social justice, and happiness.

About Time Out Group Plc:
Time Out Media and Time Out Market connect audiences with cities and brands through multi-channel platforms. Time Out Market brings curated food and cultural experiences under one roof, with locations worldwide.