Retail Associate

Job Overview

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success – our winning team pursues excellence while learning and evolving.
• Career growth – we develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – we work together to solve the hard problems and find the right solution.
• Our commitment to Diversity, Equality & Inclusion, and our community – we celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

Our corporate headquarters are in Dublin, CA, with 3 buying offices in key markets (New York City, Los Angeles, Boston) and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

• Understand that safety is the number one priority and practice safe behaviors in everything you do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Keep egress to emergency exits clear and report any unsafe conditions or practices to store leadership.
• Treat all customers and associates with respect and courtesy; be friendly and professional at all times. Recognize fellow associates using company recognition programs.
• Assist customers in any way necessary – be register‑trained, assist customers with merchandise, and answer questions politely and knowledgeably. Greet all customers with eye contact, a smile, and a friendly "hello" throughout the store and say "thank you" at every register transaction.
• Provide prompt and efficient responses to customers at all times. Respond to customer service calls immediately and handle all customer issues courteously, calling a member of store leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas to maintain merchandise, customer, and team areas.
• Maintain a professional appearance and adhere to the company’s dress code at all times.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store that is well‑maintained and efficiently merchandised.
• Expedite newly received merchandise receipts to the sales floor with urgency, merchandising all items per company best practice and monthly presentation guidelines.
• Understand the Loss Prevention Awareness program, Shortage Highway, and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information, cash, credit card information, and merchandise.
• Follow all Mark‑Out‑of‑Stock (MOS) policies, identifying MOS merchandise, processing each piece, and notifying store leadership for disposals.
• Follow all policies and procedures regarding cash, check, charge card, refund transactions, voids, and offline procedures. Maintain accuracy when handling bankable tenders.
• Show a sense of urgency to efficiently perform your role, maximizing productivity by executing all store best practices and minimizing steps and touches in your workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates and store leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers…