Administrative Aide

Overview

Michigan Tech is seeking a professional to join the Business Support Center, which performs a wide range of administrative and financial processes that support the operations of auxiliary units across the University. The department is known for being flexible, proactive, resourceful, and professional, and it delivers outstanding customer service to campus clients and external partners.

• Provide administrative support for daily functions including answering phones, routing mail, managing email accounts and ticketing system, composing routine correspondence, and drafting replies to non-routine inquiries.
• Independently organize, prioritize, and manage multiple duties to ensure accurate, timely, and efficient completion of tasks.
• Provide excellent customer service to a diverse population of internal and external customers.
• Independently resolve problems and handle projects with little or no supervision; recognize when issues need to be directed to specific personnel.
• Lead departmental payroll functions including processing internal paperwork and creating Electronic Personnel Actions Forms (EPAFs).
• Independently process reservations for meeting and guest rooms.
• Independently evaluate extremely sensitive and confidential documents and determine appropriate courses of action.
• Manage security, verification, and balancing of the vault and departmental petty cash fund daily.
• Coordinate, organize, assemble, and verify daily distribution of starting cash bags to meet business demands of multiple units and departments.
• Verify, reconcile, and enter financial transactions for multiple units and departments; balance transaction detail and generate remittance reports for Banner entry daily.
• Retrieve and analyze point-of-sale reports for accuracy, identify problems, and resolve discrepancies in financial transactions daily.
• Manage financial processes including payments, refunds, deposits, withdrawal replenishments, reallocations, check requests, budget transfers, invoice payments, and purchase requisitions daily.
• Collaborate with University Accounting to reconcile sales tax, dining dollars, express cash usage, and monthly remittance discrepancies.
• Lead implementation and development of new units or departments into the Business Support Center administrative, cash accounting, and remittance processes.
• Hire, train, and supervise student office employees with supervision over temporary staff.
• Manage space allocations and equipment inventories for auxiliary units.
• Commit to continuous improvement and apply improvement strategies to everyday work; actively engage in university initiatives.
• Apply safety-related knowledge and practices to daily work.
• Other duties as assigned.

High school diploma, or an equivalent combination of education and experience.

• Two years of clerical or administrative support experience.
• Two years of experience with personal computers and basic software such as Microsoft Office Suite and Google Suite.
• Two years of customer service experience.
• Two years of experience in cash handling, processing, and recording financial transactions.

• Bachelor’s degree, or equivalent combination of education and experience.
• Experience with Google Suite (forms, documents, spreadsheets, presentations).
• Experience with Perceptive Content, Content Management System, Banner, and ticketing software.
• Experience in a financial institution and/or accounting department.
• Experience in higher education.

• Excellent interpersonal, customer service, and oral/written communication skills.
• Experience with security and management of a cash vault.
• Ability to read and interpret financial information and documents.
• Ability to work under frequent interruptions and meet deadlines.
• Ability to handle multiple tasks with attention to detail and accuracy.
• Ability to prioritize customer service and work assignments in a complex environment.
• Knowledge of proper grammar, spelling, and punctuation.
• Experience processing, reconciling, and reporting financial transactions.
• Ability to investigate and solve complex problems independently.
• Judgment and discretion when dealing with confidential information.
• Ability to learn new software and adapt to change.
• Ability to perform basic arithmetic and work with various units of measure.
• Ability to work as part of a team to ensure smooth service operation.
• Commitment to a safe work environment and continuous improvement practices.

• Lean processes and continuous improvement familiarity.
• Proficiency in advanced features of Microsoft Office Suite.
• Experience with accounting and payroll procedures and Banner.
• Experience using Banner software.

The work environment and physical demands are as described by the university; reasonable accommodations may be made to enable individuals with disabilities to…