Administrative Aide

Department:
Business Support Center

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.

If you require any auxiliary aids, services, or other accommodations to apply for employment, or for an interview, at Michigan Technological University, please notify the Human Resources office at  or human resources.

The Business Support Center performs a wide range of administrative support related tasks that contribute to the overall smooth operations of diverse functions while remaining flexible, proactive, resourceful, and professional. This department positively represents the University by providing outstanding customer service when responding to the needs of campus clients and external contacts.

• Provide administrative support for daily functions including answering phones and directing non-routine questions; receive and route mail; manage email accounts and request tracking system; compose routine correspondence; draft replies to non-routine inquiries; record minutes for departmental meetings.
• Provide administrative support in the coordination and development of special projects including websites, social media pages, posters/displays, marketing and training materials.
• Process payroll information including new employee paperwork, manual time sheets, and creating Electronic Personnel Action Forms (EPAF's) for all new hires, separations, wage increases, etc.
• Receive and process payments for internal and external customers.
• Process gift card, guest meal pass, departmental charge, and refund requests.
• Process invoices, budget transfers, check requests, purchase requisitions, and reimbursements.
• Provide information and run reports from a variety of sources including maintenance management systems and accounting software.
• Process reservations for meeting and guest rooms.
• Act as a liaison for departments and student organizations located within the Memorial Union Building.
• Maintain Memorial Union lost and found items.
• Receive and approve internal postings and table tents.
• Maintain inventory for department supplies.
• Provide updates to department webpages and electronic display systems.
• Provide backup support for the Cash Hub and Events Planner and Site Manager.
• Input work orders into Maintenance Direct.

• High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

• Three years experience in clerical or administrative support.
• Three years experience using personal computers and basic software packages such as Microsoft Office Suite and Google Suite.
• Three years experience in a customer service setting.
• Experience using intermediate and advanced features of Microsoft Office Suite for word processing, spreadsheets, and presentations.
• Experience managing PDF files and integrating them into other formats.
• Experience with accounting and payroll procedures and processes.

• Bachelor's degree, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Experience using Publisher, Adobe Creative Suite, Content Management System, and Banner software.
• Experience working in higher education.

• Excellent interpersonal, customer service and oral/written communication skills.
• Demonstrated ability to work effectively under conditions with frequent interruptions and meet established deadlines.
• Demonstrated ability to handle multiple tasks with attention to detail and a high degree of accuracy.
• Demonstrated ability to independently organize and prioritize work assignments…