Receptionist, Administrative​/Clerical

Position: Receptionist – Seasonal Client Service Professional

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high‑performing, connected culture where everyone feels like they belong.

• Answer phones and greet clients with a personalized, friendly, and inviting manner.
• Match clients with the best‑suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs have been met during service, whether in person, over the phone, or virtually.
• Maintain office cleanliness and manage resources in coordination with team members.
• Complete other duties as assigned.

• High school diploma or equivalent.
• Ability to work a flexible schedule and/or in multiple locations.
• Sales/marketing experience (preferred).
• Experience working in a fast‑paced environment.
• Previous customer service experience.
• Strong organizational and time‑management skills.
• Computer proficient with Microsoft Office.
• Ability to multi‑task.

• Employee Assistance Program with Health Advocate.
• Well‑being program,
  Better You
  , to build healthy habits.
• Neurodiversity and caregiver support available.
• Various discounts on everyday items and services.
• Benefits with additional eligibility requirements:
  Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan.
• to checkout all available benefits.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

• Seniority Level: Not Applicable
• Employment Type:
  
  Full‑time
• Job Function:
  Administrative
• Industry: Retail
• Location:
  
  Ypsilanti, MI
• Salary: $40,000 – $60,000

Join H&R Block and help clients make confident, informed decisions about their life, career, and finances. We’re looking for enthusiastic, organized individuals ready to provide top‑notch service.