Engagement Coordinator

Summary

The Engagement Coordinator is responsible for providing an exceptional experience as the first person to interact with students, employees, and guests both face-to-face, over the telephone, and by email. Provides the highest level of customer service by greeting guests and students in a professional, warm, and welcoming manner while supporting overall business efforts. Oversees the front desk environment, performs clerical functions, manages internal meeting/gather spaces, and ensures campus organization.

The starting pay range for this position is $18- $20 per hour.

• Professionally interacts with students, employees, guests, and all departments/divisions within the company. Answers the phone in a timely manner, screens, directs incoming phone calls to the appropriate person, and takes messages. Maintains campus check in and check out listing.
• Providing engaging and informative campus tours to admissions prospects and other guests as assigned.
• Serves as the liaison for the FS department to set up remote meetings and take payments when necessary.
• Organizes and maintains the appearance of the internal meeting spaces, conference rooms, testing areas, entrances, and other general shared areas.
• Update necessary forms, conference schedule, and telephone extension list.
• Updating all admissions computer applications with prospect information.
• Assisting admissions prospects with completing their EP portals and proctoring admissions assessments.
• Maintains conference room calendars; assist with scheduling/coordinating appointments, events, and meetings. Oversees and coordinates arrangements for in‑house meetings students, employees, guests, including catering.
• Receives mail and packages daily. Signs for and records packages. Promptly sorts and processes all incoming U.S. mail and interoffice mail. Distributes mail and packages to all appropriate persons and/or departments/divisions. Monitors supplies for the postage machine.
• Maintains the supply closet and kitchen area, ordering general office materials, supplies, and kitchen supplies. Places special orders at the request of supervisor or other management staff in the region when needed.
• Performs other duties as assigned.

This job has no supervisory responsibilities.

• Adaptability – Responds to change with a willingness and ability to learn new ways of working. Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Communication – Develops and delivers communication that conveys a clear understanding of the unique needs of different audiences. Listens to others and allows them to make their point.
• Integrity & Ethics – Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.
• Organization Support – Supports organization's goals and values. Is keenly aware of the time frame in which tasks or projects needs to be done; accepts and mirrors the level of urgency conveyed by the manager or customer being served; puts first priority on the needs of the organization or the needs of its customers. Fosters collaboration and teamwork across the Institution.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

• Customer Focus – Personally demonstrates that external or internal customers are a high priority. Identifies and understands customer needs and impresses customers with exceptional service.
• Manages Multiple Priorities – Handles multiple assignments and priorities yet still fulfills all commitments; readily accepts new responsibilities and adapts well to changes in procedures; gives appropriate priorities to various work demands.
• Quality…