Support Staff

Job Title

Initiating contact with the internal and external customers

Answering internal and external customer calls

Create and validate status of work orders

Update and confirm customer contact information in SAP

Tracking and maintaining weekly overtime for represented employees

Daily monitoring and corrections of timesheets for represented employees

Experience creating and submitting expense reports

Process email and meeting requests using Microsoft Outlook

Create and schedule meetings and training in Microsoft Outlook and Microsoft Teams

Collaborate with other business partners to facilitate the scheduling of work orders

Create and maintain weekly work schedules and daily rosters in Crew Management

Capture meeting minutes and notes for review by team and leaders

Maintain departmental personnel, confidential files, and distribution lists

Receive and distribute company and US mail

Order and maintain office supplies as needed

Order cell phones, s, etc. for employees through e-forms

Provide IT support as needed, i.e. submitting Help Desk tickets

Monitor and file billing test results that could be used in court proceedings

Process 15 Day Notices where severe hazards are located

High school diploma or equivalent

Demonstrated experience coordinating work and clearly communicating with all levels of management

Experience using various operating system tools, i.e., SAP, CRM, Maximo

Proficiency in word processing, spreadsheet, presentation, and flow chart software, MS Excel, Word, PowerPoint, Outlook, SharePoint, Teams, Power BI and Power Apps

Experience analyzing cost and scheduling data and metrics

Experience working with a diverse represented workforce

Experience working in a demanding and fluid environment

Proficiency in multi-tasking and competent organizational skills

Knowledgeable of AI tools and uses

Expected to maintain a professional appearance and exhibit good personal grooming standards

Flexibility to work and or travel to different work locations for meetings and/or training

Availability to work storm duties as required

Ability to follow instructions and guidelines accurately

Strong attention to detail and adherence to procedures

Ability to collaborate with cross-functional teams to resolve challenges and improve processes

Ability to protect the integrity and confidentiality of sensitive company information by implementing and following security protocols

Ability to work independently, manage multiple assignments, and make decisions with minimal guidance and proactively identify and resolve issues, and implement solutions

This position is based in our office and requires daily on-site work

Willingness to support in other capacities, as needed