Service Administrator

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Grand Ledge, MI, US

2 days ago Requisition

Roberts Sinto Corporation, in Grand Ledge MI is part of the Sinto America Group of companies, the North American subsidiary of Sintokogio, Ltd., a worldwide family of companies with a global reputation for excellence in the manufacturing industry.

Sinto America offers innovative, top-class solutions to meet the needs of our customers and industries, with operating companies dedicated to providing superior customer service through practical, cost effective and technologically advanced equipment and service solutions across North America.

Sinto America is comprised of seven primary segments, including Foundry Mold and Core Making, Sand Processing, Bulk Material Handling, Automation, 3D Ceramic Printing, Surface Treatment, and Surface Technologies.

Roberts Sinto Corporation is a leading company in the design and manufacture for foundry, surface treatment and material handling markets. Founded over 50 years ago, Roberts Sinto began as an engineering and manufacturing firm with an emphasis on equipment for the foundry industry. As the industries have evolved, Roberts Sinto has developed and refined its capabilities to offer a broad range of services and equipment for all industrial applications.

Roberts Sinto is currently seeking a Service Administrator to join our Team in Grand Ledge, MI

The Service Administrator is a pivotal role that sits at the intersection of customer service, project management, engineering and accounting. You will be responsible for coordinating service activities to ensure department efficiency and high levels of customer satisfaction, while providing critical administrative support to the After-Sales Director, Service and Parts Manager, and field service teams.

• Order & Revenue Lifecycle Management:
  Oversee the full administrative lifecycle of orders, from initiating Job Orders in Syteline to verifying billing accuracy against proposals.
• Strategic Project Coordination:
  Facilitate cross-departmental scheduling between Project Management and Engineering to ensure the seamless deployment of Technicians for RS project installations and warranty work.
• Service & Warranty Oversight:
  Act as the primary point of entry for Service and Warranty jobs. Interface with the warehouse to ensure warranty parts are shipped and track all associated costs for management review.
• Financial Administration:
  Work closely with the accounting department on billing issues, past-due accounts, and expense report approvals. Maintain a log of orders, bookings, and invoicing to track the financial status of After-Sales.
• Labor Tracking:
  Collect and verify technician timesheets and expense reports. Accurately enter labor hours into Syteline against specific job codes and the service hours tracker for management reporting.
• Logistics & Support:
  Manage the service schedule board, coordinate technician travel, respond to incoming customer calls and facilitate creation and completion of Work Orders.

• Order & Revenue Lifecycle Management:
  Oversee the full administrative lifecycle of orders, from initiating Job Orders in Syteline to verifying billing accuracy against proposals.
• Strategic Project Coordination:
  Facilitate cross-departmental scheduling between Project Management and Engineering to ensure the seamless deployment of Technicians for RS project installations and warranty work.
• Service & Warranty Oversight:
  Act as the primary point of entry for Service and Warranty jobs. Interface with the warehouse to ensure warranty parts are shipped and…