Department Support - Student Success; Internal External Job Bailey Michigan USA,Administrative/Clerical

Job Description & How to Apply Below

Position: Department Support - Student Success (Internal now External)
Location: Bailey

Job Description

Muskegon Community College, an associate degree-granting institution of higher education, is a center for lifelong learning which provides persons the opportunity to attain their educational goals by offering programs that respond to individual, community,and global needs.

General Description:

Serve as clerical support to the d epartment, including direct support for leadership positions in the department ; serves as acoordinating role in the Care and Concern Request p rocess;provides a welcoming and positive environment for the department;works a flexible schedule.

Final date to receive applications:
Tuesday, November 24th, 2026 Status:

Full-time; 52 weeks

Schedule:

Monday 9:00AM-6:30PM, Tuesday-Thursday8:00AM-5:30PM, Friday 8AM-12PM

Pay:

$19.23 - $21.02 Per hour depending on experience.

Reports to:

Director of Student Success

FLSA Status:

Non-Exempt

Required Skills

Qualifications:

Associate's degree or 3 years’ experience

Demonstrated ability to relate to people of all ages, races,and social-economic backgrounds.

Demonstrated ability to operate office technology, software,& equipment. Establishing yourself as the “go to” person withall equipment and software.

Ability and willingness to upgrade skills including technologyor process changes.

Ability to establish and maintain effective working relationships with students, staff, and outside people .

Demonstrated organizational ability, attention to detail, andsolid decision-making skills.

Demonstrated use of tact, judgment and discretion, and the ability to maintain confidentiality when working with students,faculty/ staff and others.

Demonstrated history of dependability and punctuality.

Ability to stay calm while working under pressure in a fast-paced environment.

Highly motivated and solution oriented with a high degree of integrity, ethics and dedication to the mission of the College.

Demonstrated excellence in both oral and written communication skills.

Ability to mentor, coach and work with student workers whilesetting a good example by demonstrating professional workplace behavior and work ethics.

Demonstrated ability to work as part of a successful team whileaccomplishing tasks and assignments without assistance .

Flexible scheduling and/or willingness to work/support, when necessary, for example with special events and office coverage.

Requires prolonged sitting or standing, keyboarding and work on computer (hand/eye strain), speaking in English via phone or inperson.

Essential Functions:

Departmental support with primary focus on supporting awelcoming and positive d epartment environment, the Care and Concern Request process, the Care Team, and leadership positions inthe department .

Assist with searching, interviewing, hiring, and trainingprospective student wo rk ers.

Provide coordination and communication with faculty, staff,students, supervisor, and other Care Team members regarding Careand Concern Requests .

In co llaboration with other department support and leadership,a ssist with communication regarding programming, events, specialprocess es, funds, etc .

Update webpages, portal pages, data, and dashboards.

Receive telephone calls, e-mails, texts, chats, etc. and provide information and refer inquiries to the proper staff members, take messages, etc. ; answer inquiries requiring aknowledge of procedure and departmental operations; exercise discretion in giving information.

Serve as a receptio nist, positively welcoming and assisting students, staff, and guests . Answer inquiries requiring knowledge of departmental and College operations, activities, and procedures while exercising discretion in providing information.

Set up and maintain a welcoming, positive, accurate, organized,and neat office – including file systems, office supplies, bullet inboards,…

Department Support - Student Success; Internal External

Job Description & How to Apply Below

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