Customer & Business Operations Manager – Audio Technology

Customer & Business Operations Manager – Audio Technology

Bose Corporation |

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Full-time

Bloomfield Hills

Negotiable

Advanced (5-10 yrs)

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation.

Job Description

Location: Framingham, Ma + Atlanta, Ga + Detroit, Mi

Job Type: Full-Time

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.

Bose's Technology Licensing Division empowers strategic partners with cutting-edge audio and signal processing technologies, fostering innovation and delivering unparalleled audio experiences. Our mission is to elevate audio standards across diverse industries delivering creating mutually beneficial partnerships to strategic partners and their consumers.

About Us: Bose is a company built on disruptive innovation—having the courage to challenge the status quo, an unwavering commitment to our customers, and the fundamental belief that anything is possible.

We never settle; we have a passion for discovering better ways to help people enjoy the things they love. We need people like you, people with better solutions.

If you join us, you’ll find the opportunity to do your best work and the freedom to enjoy it. Here, every employee has the opportunity to build their own success and contribute to ours.

It’s an atmosphere of trust, collaboration, high expectations, and great reward. Our goal is to make your experience exciting and meaningful—a valuable opportunity to contribute to the industry and to Bose.

Job Summary: The Customer and Business Operations Manager will be responsible for the design, development and deployment for the customer operations (contracting, implementation and billing) along with the business operations associated with our Audio Technology business unit. This role requires customer obsession, an ability to lead and execute with excellence, strong problem solving and design skills, excellent communication, and the ability to work collaboratively with cross-functional teams in a high growth environment.

Key Responsibilities

• Lead the design and building of the business operations and related technology stack that supports our growth strategy and related program initiatives
• Lead the design and development of customer facing processes from contracting through support.
• Develop and maintain detailed project plans, timelines, and status reports.
• Coordinate with internal teams (e.g., business development, product management, engineering, legal, business services) to ensure alignment and successful project execution.
• Conduct client meetings to gather requirements, provide updates, and address any concerns.
• Identify and mitigate potential risks and issues throughout the program.
• Ensure all project deliverables meet quality standards and client expectations.
• Manage key operational aspects of technology licensing relationships including account risk review, account setup, SKU creation, and customer volume/revenue reporting.
• Conduct project retrospectives to gather stakeholder feedback and drive process improvements.
• Collaborate with Product Engineering and Program Management to continuously improve implementation processes and methodologies.

Qualifications

• Bachelor’s degree in Business, Engineering, Information Technology, or a related field.
• 5+ years of experience in project management or implementation roles.
• Str…