Director of Sales and Business Development

Director of Sales and Business Development

American Repair Maintenance (ARM) is a data‑driven, full‑service repair and preventative maintenance partner serving over 20,000 locations across all trades. Join us to lead a high‑performing Sales & Business Development team and accelerate growth, expand market share, and strengthen existing client partnerships.

American Repair Maintenance (ARM) began over 30 years ago as a small two‑person operation to service several premier video stores. Since that time, we have evolved into a data‑driven, full‑service repair and preventative maintenance partner across all trades, serving over 20,000 locations in the U.S. of some of the finest retail brands. We are more than just a repair and maintenance company – we are a strategic partner for our clients as we continue to innovate and grow our organization.

We work hard to meet our customers' needs first, support our team members with a dynamic culture, provide great benefits, and create technology‑enabled work processes that make their jobs easier. We know that our strong commitment to people is what sets us apart, along with our strong core values that guide our day‑to‑day operations. These core values ensure we are moving in the right direction, which are:

• Collaborate
• Do Whatever it Takes
• Reliable
• Authentic
• Do the Right Thing
• Innovate and be Open to Learn
• Choose to BE an Owner

The Director of Sales & Business Development is a strategic, revenue‑driving leadership role responsible for accelerating growth, expanding market share, and strengthening existing client partnerships. Reporting directly to the President, this individual leads the Sales and Business Development team with a focus on service, performance, and forward‑thinking execution. The Director will set the sales and service vision, empower a high‑performing team, and deliver measurable results that support the company’s long‑term growth.

• Leadership & Strategy – Develop and execute the company’s sales strategy in alignment with business goals and objectives; lead, mentor, and oversee the Sales and Business Development team to achieve growth targets and deliver exceptional client service; establish and present clear performance metrics, KPIs, and accountability measures for the sales organization; collaborate with executive leadership to forecast, budget, and allocate resources effectively.
• Sales & Business Development – Identify and pursue new business opportunities while expanding relationships with existing clients; drive the full sales cycle, from lead generation to closing, for strategic accounts; provide technical expertise and consultative support to clients to ensure optimal solutions are delivered; negotiate high‑value contracts and agreements in line with company policies and objectives.
• Sales Operations & Reporting – Ensure the sales team is equipped to deliver superior client experience; review and enhance client retention strategies to increase satisfaction and long‑term partnerships; monitor client feedback and proactively address challenges or areas of improvement; negotiate and close high‑value contracts and partnerships.
• Collaboration & Communication – Work closely with cross‑functional teams, including Operations, Client Service, Marketing, and Finance, to ensure alignment of sales efforts with company initiatives; deliver regular sales performance updates, forecasts, and market insights to the President and leadership team; represent the company at industry events, trade shows, and client meetings to strengthen brand presence.
• Travel – Travel at least 20% of the time for client meetings, industry events, or company‑wide initiatives.

• Bachelor’s degree in business administration, sales, marketing, or related field; MBA preferred.
• Minimum of 8–10 years of progressive sales experience, with at least 3–5 years in a leadership role.
• Strong technical background with the ability to understand and communicate complex solutions to clients.
• Proven track record of achieving and exceeding revenue goals.
• Demonstrated success in leading, developing, and motivating high‑performing teams.
• Exceptional negotiation, communication, and presentation skills.
• Ability to analyze data, forecast trends, and translate insights into actionable strategies.
• Willingness and ability to travel at least once per quarter.

• Competitive medical, dental, and vision insurance
• Company‑paid life and long‑term disability insurance
• Voluntary AD&D and short‑term disability insurance
• Employee Assistance Program
• Paid time off
• 6 paid company holidays
• Flexible work schedule

Equal Opportunity Employer

• Seniority level:
  Director
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industries:
  Facilities Services