Dispatcher, Customer Service​/HelpDesk

GENERAL SUMMARY
We are actively seeking a qualified individual with customer service experience to join our team as a 911 Dispatcher. This critical role involves receiving and broadcasting information through telephone, radio, and several computer systems to ensure safety of officers as well as the public. Dispatchers are required to maintain records, files, and information for prompt dissemination to field units and departmental personnel.

They are the vital communications link to the residents, the police department, fire department and other essential services.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Operates a multi-line telephone console system.
• Provides dispatch and communication support to police, fire, emergency and related services.
• Dispatches and coordinates the responses of public safety services.
• Receives and responds to a variety of emergency and non-emergency calls and complaints.
• Asks questions to interpret, analyze, and anticipate the caller’s situation and provides pre-arrival instruction for emergency calls for service.
• Follows department protocols to identify the appropriate number and type of equipment or apparatus to dispatch.
• Monitors and operates a radio console and associated computer equipment.
• Enters, retrieves, modifies and deletes data from LEIN system, CLEMIS, CLEAR systems, and Computer Aided Dispatch system.
• Retrieves and prints daily reports as necessary.
• Monitors prisoners, holding cells, and other pertinent areas of Township property.
• Provides professional customer service to citizens at the front desk.
• Performs other duties as required.

• High School Diploma/GED
• Less than 1 year experience
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities

• Basic Dispatch Certification, EMD certification
• Law Enforcement Information Network (LEIN) Certification

Knowledge of:

• Best practices used in dispatch operations
• State and local laws, standards, guidelines, codes, and ordinances
• Relevant Bloomfield Township policies and procedures

Skill in:

• Use of relevant computer software as necessary

Ability to:

• Perform and complete multiple duties concurrently and in a timely manner
• Interpret and apply various laws, regulations, and policies
• Establish and maintain effective working relationships
• Communicate effectively verbally and written with various personnel
• Work a flexible schedule as necessary
• Meet schedules and deadlines of the work
• Maintain the confidentiality of information and professional boundaries
• Perform work in a stressful environment and in stressful situations
• Read maps, street locations, building and block numbers
• Listen and communicate effectively through hearing and clear speech
• Listen and type simultaneously

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work – Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.