Buyer, Customer Service​/HelpDesk

About the Organization At Chase Plastics, we're real people providing real solutions. It's something we've been doing since 1992, when Kevin and Carole Chase independently set out with nothing more than $2,500 in their pocket and a Detroit-bred work ethic. Their goal then - and now - was to do what big distributors would not: provide quality specialty, engineering and commodity thermoplastics for small- to medium-sized applications - and back it up with outrageous customer service.

Today, customer service is more than a value, it's instilled in our DNA, and it's inherent in everything we do. Just like the day we started, we're committed to providing you:

Real solutions that aren't delayed by red tape or inaction

A partnership based on a genuine understanding of your business and your goals

The tools and resources to help you succeed and thrive

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Location Clarkston Office

Description At Chase Plastics, we're real people providing real solutions. As one of the Top 10 plastics distributors in the U.S., we strive every day to provide outrageous customer service to our valued customers throughout the U.S., Canada and Mexico. Our customers are shaping the world by making life-changing - and in many cases, life-saving - products in the medical, automotive, aerospace and industrial markets (among many others).

We help them take their products from resin to reality by providing more than 18,000 specialty, engineering and commodity thermoplastics from some of the world's leading suppliers and getting the right product(s) to them, when and where they need it.

Competitive wages and bonus program

Generous healthcare benefits including Health, Dental, Vision, Life, Disability Insurance and Flexible Spending Accounts

401(k) match program

Paid time off, holidays and paid volunteer day

½ paid gym memberships

Training program to support new hires

Ongoing professional and leadership development opportunities

Fresh fruit and infused water provided daily at no cost to employees

Work hard, play hard company mentality

Fun employee engagement activities such as cornhole tournaments, family picnics, Tiger ticket giveaways, Halloween Wars, jeans Fridays, etc.

To interact with customers, suppliers and sales force concerning orders and shipments in accordance with the Company's objectives. Devote full time to the business and affairs of Chase Plastic Services, Inc., and to use your best efforts to perform faithfully and efficiently the responsibilities assigned to you. Responsible for providing friendly, high quality customer service to all customers through the effective management of responsibilities assigned to you.

This would include receive, investigate and respond to all customer and sales staff inquiries regarding orders, status of shipments, product information, availability of inventory, complaints and custom stocking programs.

• Responsible for maintaining Quality Customer Service in accordance with Company Core Values (Core Ideology = Purpose + Core Values)
• Work in accordance to all aspects of the Proactive Purchasing Model
• Approach the position with a total savings mindset as it relates to overall Supply Chain Management. Included but not limited to: negotiation of purchase cost, freight savings, and warehouse costs
• Build and develop relationships with internal and external customers and suppliers
• Accurate processing of purchase orders following purchasing work instructions for…