Customer Service Representatives

Customer Service Representatives

Are you passionate about helping others and ready for a fulfilling opportunity where your work directly impacts lives? Kelly has partnered with a premier provider of Complex Rehab Technology, customized mobility solutions, and home/vehicle accessibility equipment in Freeland, MI. We are seeking a dedicated Customer Service Representatives to join their mission-driven team. As a vital link between clients, clinicians, and caregivers, you'll provide exceptional service and support for those with unique mobility needs.

Why work with us?

• Rewarding work serving a special mission: enhancing independence and quality of life for our clients.
• $20 – $22 per hour, long term contract possibility to get hired in
• Monday-Thursday 7:00am-4:30pm, Friday 8:00am-12:00pm
• Be part of a growing, nationwide organization with opportunities to learn, develop, and advance.

Key Responsibilities:

• Answer inbound phone calls and make outbound calls managing phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications:

• Energetic communicator with strong organizational skills
• Comfortable with computers (Outlook and Teams) and data entry
• Committed to delivering excellent customer care
• 2 + years of customer service, ideally in a medical office
• Ability to de-escalate
• Adaptable