Customer Service Representative Job Township of Byron Michigan USA,Customer Service/HelpDesk

Location: Township of Byron

Job Description

Tyler Johnson Agency is growing, and we’re looking for a driven Customer Service Representative who wants more than just a typical customer service job.

We’re looking for someone who is confident, competitive, dependable, and great with people. You’ll take care of our existing customers while also identifying opportunities to improve their coverage and grow the agency.

Insurance experience is preferred, but we’re willing to train the right person with the right attitude and work ethic.

Benefits

Mon-Fri Schedule
Hands on Training
Paid Time Off (PTO)
Evenings Off
Career Growth Opportunities

Responsibilities

Provide exceptional service to existing customers

Handle billing, policy changes, coverage questions, and account updates

Build relationships and help retain customers

Review accounts and identify coverage gaps

Cross-sell additional insurance products when appropriate

Follow up with customers on policy and coverage opportunities

Assist with renewals and retention

Work with the team to hit agency goals

Take ownership of customer issues from start to finish

Requirements

High school diploma or equivalent

Willingness to pursue relevant insurance certifications or licenses as required by the state (will help you achieve these)

Previous experience in customer service preferred but not required

Strong communication skills, both verbal and written, with the ability to explain complex concepts in a clear and understandable manner.

Excellent interpersonal skills and the ability to build rapport with customers.

Able to use a computer, type and work within multiple systems at once

Detail-oriented with strong organizational and problem‑solving abilities.

Ability to work independently and as part of a team in a fast-paced environment.