Lead Concierge​/Receptionist – Houghton, MI

Full-Time | Day Shift: 7:00 AM - 3:00 PM with occasional weekend or Holiday coverage.

The Bluffs | Houghton, MI | Senior Living by Allegro

Be the welcoming face of our community. Lead a team that makes every day brighter!

The Bluffs in Houghton, MI, is seeking a friendly, organized, and dependable Lead Concierge / Receptionist to oversee our Concierge team while creating a warm, welcoming environment for our residents, families, and visitors.

This is a great opportunity for someone who enjoys working with seniors, has strong leadership and customer service skills, and loves making a difference in people's everyday lives.

As our Lead Concierge, you'll help manage daily front desk operations, coordinate team schedules, assist with staffing coverage, and ensure residents receive exceptional service. You'll also play an important role in supporting residents with their day-to-day, non-medical needs, helping make their experience at The Bluffs feel comfortable, welcoming, and stress-free.

• Lead and support the Concierge / Receptionist team to ensure exceptional customer service.
• Create, coordinate, and maintain Concierge team schedules to ensure appropriate front desk coverage.
• Assist with covering call-outs, schedule changes, and staffing needs to keep daily operations running smoothly.
• Provide guidance, training, and day-to-day support to Concierge team members.
• Work closely with community leadership to address resident needs and maintain a positive team environment.

• Serve as a friendly, welcoming first point of contact for residents, families, and visitors.
• Assist residents with daily non-medical needs, questions, requests, and concerns.
• Help coordinate transportation, appointments, reservations, and community services.
• Answer incoming calls, direct inquiries, and maintain professional front desk operations.
• Welcome new residents and families, assisting with move-ins and helping them feel at home.
• Support community activities, special events, and resident engagement.
• Communicate with other departments to ensure resident requests are handled promptly and professionally.
• Help create a positive, comfortable, and engaging environment where residents feel valued and supported.

• High school diploma or equivalent required.
• At least 1 year of customer service experience required.
• Previous leadership, team coordination, or scheduling experience preferred.
• Experience in senior living, assisted living, hospitality, or a similar service-focused environment strongly preferred.
• Excellent communication, organization, and problem-solving skills.
• Ability to multitask, prioritize responsibilities, and adapt to changing needs.
• Friendly, professional, compassionate, and approachable personality.
• Comfortable working with Microsoft Office and basic scheduling systems.
• Strong teamwork skills with the ability to lead by example.
• Operate and maintain standard office equipment, including copiers, printers, scanners, and postage machines.
• Assist with copying, scanning, printing, organizing, and distributing documents for residents, families, and community departments.
• Process incoming and outgoing mail and packages, including preparing postage and operating the postage machine.
• Valid driver's license and acceptable driving record.
• Flexibility to assist with call-out coverage, including occasional weekends or other shifts as needed.

• 401(k) with Immediate Vesting - 100% match up to 3%
• Employee Referral Bonuses
• Work Tango Associate Recognition Program
• Career Growth & Development Opportunities
• Meaningful Work
  - Make a difference in the lives of seniors every day!
• Leadership Opportunity
  - Help guide a team dedicated to outstanding resident service!