Member Information Representative

Want to enjoy where you work?

Cherryland Electric Cooperative has a reputation as an employer of choice in Northern Michigan. We offer a welcoming, team-oriented environment, opportunities for professional growth, and the chance to make a meaningful difference for the members and communities we serve.

We're looking for a motivated, technology-minded Member Information Representative to join our Member Services team!

This isn't your typical customer service position. Our Member Information Representatives are knowledgeable, resourceful professionals who help members navigate everything from billing and electric usage to service requests, account management, and the programs and technologies that make doing business with Cherryland easier.

Even better? This position is part of a two-year, U.S. Department of Labor Registered Apprenticeship Program, with structured training and wage increases every six months as you progress through the program.

It's an opportunity to build a long-term career in the electric utility industry while developing valuable technical, communication, and problem-solving skills.

As a Member Information Representative, you'll be one of Cherryland's primary connections to our members. Every day brings different questions, challenges, and opportunities to help.

• Assist members through phone, in-person, and digital communications, providing accurate, professional, and thoughtful service.
• Help members understand their electric bills, usage patterns, payment options, and account information.
• Navigate complex billing, collections, and service-related questions to identify solutions.
• Process payments, maintain account information, and initiate service orders
• Utilize multiple business systems and technology platforms to research information, answer questions, and support member needs.
• Educate members about Cherryland's programs, services, and evolving digital tools.
• Collaborate with coworkers and other departments to resolve issues and provide an exceptional member experience.
• Maintain confidentiality, safeguard member information, and follow cybersecurity and safety practices.
• Continuously develop your knowledge of Cooperative operations, procedures, and technology. What We're Looking For The right person for this role genuinely enjoys helping people, embraces technology, and takes pride in finding answers.

• Strong interpersonal and communication skills, with the ability to navigate both routine questions and challenging conversations.
• A natural curiosity and confidence when learning new technology, software, and business systems.
• Excellent attention to detail, organization, and accuracy.
• Strong problem-solving skills and the ability to research information and think critically.
• The ability to manage a high volume of member interactions while maintaining professionalism and composure.
• A team-oriented approach and willingness to continue learning.
• Previous customer service, call center, or technically oriented service experience. Two or more years is highly desirable.

Two years of college education is desired but not required. Candidates must successfully complete applicable technical assessments.

At Cherryland, we believe great employees are worth investing in.

two-year Registered Apprenticeship Program combines structured learning with practical, hands-on experience to help you develop the specialized knowledge needed to serve our members and support Cooperative operations.

As you advance through the program, you'll have opportunities for wage increases every six months
, creating a clear path for professional development and compensation growth.

You'll gain valuable experience in the electric utility industry while becoming…