Customer Service Representative

At PEMS, We are always interested in talented individuals with industry experience to enrich our team.

Position: Customer Service Representative

Location: Corunna, MI

Job : 225

# of Openings: 1

We are seeking a dedicated and personable Customer Service Representative to join our team in Corunna, Michigan. The ideal candidate will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience.

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Assist customers with product information, order status, and returns.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Follow company policies and procedures to ensure consistent service quality.

• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations with professionalism and patience.
• High school diploma or equivalent.
• 401(k) matching
• Employee Stock Ownership Plan
• Health Insurance
• Holiday Pay
• Paid Time Off
• Vision Insurance