IT Field Support Technician_Gaylord

Gr8ttek is seeking an IT Field Support Technician to join its Infrastructure Delivery team in Gaylord, MI. Reporting to the Territory Supervisor, the Field Specialist will provide hardware‑focused, break‑fix services to clients across a variety of products. Candidates must be able to perform basic to moderately complex troubleshooting, repair activities and make decisions based on established guidelines.

• Communicating clearly in written and verbal form
• Accepting and delivering all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Providing customer break‑fix support for designated equipment
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

• Technical school certification or equivalent and 1–2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance
• Must own a basic repair tool kit
• Strong customer service skills

$40 per call / $5 per call per diem. Dell/Lenovo certification training.

Part‑time

Entry level