System Support Technical Specialist

Overview

Are you ready for what’s next?

Brunswick, a global marine leader, challenges conventions and innovates next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and offers a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Navico Group is a stand-alone division of Brunswick. We are seeking a System Support Technical Specialist to join our team.

The Field Service Technical Specialist is a critical member of the Technical Support team. These team members have three primary roles within the Support Services team: provide expert technical advice to Navico Group customers including OEMs, manufacturers, dealership technicians and consumers; help improve reliability and serviceability of Navico Group Connect/Integrated products; author and maintain service information and solutions including knowledge and FAQs.

At Brunswick, we have passion for our work and a distinct ability to deliver.

• Diagnose and troubleshoot technical issues regarding Navico Group Connect/Integrated systems on marine, RV and other vehicles, including:
  • Diagnosing systems using electronic test equipment
  • Interpretation of fault codes
  • Adjustments and settings for hydraulic, electrical and application performance
  • Development of processes related to equipment repairs and preventative maintenance
• Answer escalated technical questions from internal and external Navico Group customers using personal knowledge, experience and available references while maintaining awareness of the cost of repair and vehicle uptime
• Document all technical questions and data into the contact management system for future reference by other support team members, creating new and improving upon current technical documents, and identifying emerging product or application issues to deliver this information to quality, engineering, manufacturing and product management to improve reliability and serviceability
• Maintain relationships with other internal teams including quality, product management, engineering and manufacturing to provide regular informal feedback on current issues that customers and consumers experience with Navico Group Connect/Integrated systems
• Support other Support Services initiatives as needed including field visits, periodic audits and training
• Provide “Project Brief” handoffs and additional training to associated service teams
• Support of PPC committee through Rapid Response Team
• Provide OEM service-specific trainings related to Navico Connect projects

• Proven advanced troubleshooting skills and experience/ability to work through conflict and use effective problem-solving techniques
• Problem solving and analysis; interpersonal relations; verbal and written communications; organization and leadership
• Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English
• Team player with good organizational skill and time management
• Comfortable in a lab to set up and test a problem the customer might be having
• Excellent communication skills (active listening, writing, speaking & telephone)
• Excellent organizational, oral and written communication skills to effectively communicate with the team and customers
• Capability to read and understand technical documentation and vessel specifications
• Knowledge of and experience with marine and/or mobile AC electrical systems and marine and/or mobile DC electrical systems

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

• Bachelor’s Degree preferred
• 3+ years of technical experience on mobile equipment
• Experience with Navico Group products
• Electrical or Electronic experience on mobile equipment
• Technical, Customer or dealership experience

• ABYC / RVIA Electrical Certification preferred
• NMEA Certification preferred

• Travel requirements 35% and above

The anticipated pay range for this position is $48,800 - $90,600…