Cage Shift Supervisor - Petersburg

Cage Shift Supervisor - Petersburg at Live! Casino & Hotel Maryland

With our rapid projected expansion, Live! Casino & Hotel Brand seeks the right talent to grow with the organization and drive our future success. The Cage Shift Supervisor is accountable for operating the cage department on a shift basis. Supervises all cage, main bank, and chip bank personnel to ensure guests have an enjoyable gaming experience.

• Maintain working knowledge of cage operations, internal functions, controls and software.
• Communicate pertinent information to team members regarding policy or schedule changes.
• Ensure efficiency and accurate performance standards are met, including paperwork and inventory controls for various bank, cage checks, and currency orders.
• Provide outstanding guest service and assist team members with questions about variances, disputes, counterfeit issues, and internal control violations.
• Maintain professional rapport and confidentiality when communicating with other departments (IT, Security, Surveillance, etc.).
• Train and develop team members in cage operations and monitor business flow to create efficient training, break, and shift schedules.
• Track and record HR duties accurately (LOA’s, PTO time, early outs, special requests).
• Assist the Cage Shift Manager with any additional duties as assigned.

• Analyze and interpret departmental needs and results.
• Read complex documents and understand state and local tax, banking codes, gaming laws and regulations.
• Solve complex problems.
• Distinguish between colors.
• Maintain a flexible schedule.

• 1–2 years of experience in casino cage operations or banking preferred.
• High School diploma or GED equivalent required.
• College degree or some secondary education preferred.
• Ability to secure and maintain licensure required by Virginia Gaming Control Board or applicable regulatory entity.

• Present self in a well-groomed, friendly, and professional manner.
• Stoop, bend, squat, stand 50%, walk 50%, bend/lift up to 75 lbs., pull/push up to 75 lbs. with help, use stairs and elevators.

If an applicant has been convicted of a misdemeanor or felony involving unlawful conduct of wagering or other gaming-related offenses, they will be unable to license.

• Generous bonus structure.
• Comprehensive health coverage.
• Retirement savings with company match.
• Leadership skills development & mentorship programs.
• Tuition reimbursement.
• Exclusive discounts on travel, services, goods, and entertainment.

• Support and build a strong team while valuing diversity.
• Prioritize service to guests and community.
• Receive tools, resources, and opportunities to grow in career.
• Experience an exciting environment unlike any other.
• Work hard and have fun.

• Seniority level:
  Mid-Senior level.
• Employment type:
  
  Full-time.
• Job function:
  Management and Manufacturing.
• Industry: Gambling Facilities and Casinos.