Installer Service Specialist

Join to apply for the Installer Service Specialist role at O'Reilly Auto Parts
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Bilingual candidates encouraged to apply.

• Work with installers and professional customers to develop sales relationships.
• Quickly and accurately take customer orders over the phone and online, invoice orders, direct efforts to pick and stage parts for delivery, and route delivery specialists to ensure timely receipt of orders.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Complete vehicle inspections on time, accurately enter daily mileages into fleet management devices.
• Collaborate with Sales Specialists and Territory Sales Managers to provide superior service to professional customers.
• Verify all product, merchandise, warranty parts, and cores are billed before customers leave the store.
• Administer return pickups for new core and warranty returns and credit them promptly.
• Audit customer returns for warranty abuse and ensure correct tagging and labeling.
• Assist on the front counter and retail counter as needed.
• Help with backroom duties such as auto-load, returns, and stock as required.
• Process customer labor claims quickly and efficiently.
• Perform all other duties as assigned.

• Strong background in mechanics.
• Above‑average communication skills.

• Hands‑on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages;
  Spanish highly desired.

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote‑from‑within philosophy, encouraging you to grow your career along with the organization.

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: or call (800) 471‑7431 option, and provide your requested accommodation and position details.