Order Entry Associate

Job Title: Order Entry Associate

Department: Order Entry

Reports to: Order Entry Group Lead

Approved by / Date: A. Glynn / 12.2025

Supervisory Responsibilities: No

FLSA Status: Non-Exempt

Position Summary: The Order Entry Associate is responsible for reviewing, processing and the data entry of work orders that are submitted via email. This position supports the sales and marketing functions and is a liaison between the sales administration process and Detailing Department.

A qualified individual with a disability must be able to perform the essential functions of the position with or without reasonable accommodation.

• Plans, organizes, and evaluates the functions and activities of the order entry processes.
• Reviews estimates, creates a production/order number, and enters it into the system, as necessary.
• Transitions a prospect into an official customer and enters this information, as needed.
• Enters work orders accurately and promptly; once entered, releases the orders to the Detailing Department.
• Collaborates and communicates with customers and Sales Representatives to ensure accurate information is obtained to process orders within the customers' specifications and timeline.
• Processes paint samples for customers that are outside of the scope of standard colors.
• Reviews orders for completeness and obtains missing customer information; enters the orders, as necessary.
• Takes action to deliver superior customer service by developing positive relationships and interactions with both internal and external customers.
• Supports the customer service policies, procedures, and standards; complies with and maintains knowledge of applicable guidelines, regulations, and best practices.
• Ensures all customer service activities support and strengthen the strategic objectives of the overall organization.
• Responds to customers' and Sales Representatives' questions and requests in a timely manner by determining the answer or escalating to the appropriate resource.
• Maintains a high level of product and service knowledge.
• Communicates effectively with all internal departments that are involved with and/or affected by sales processes from the infancy to product shipment stages.

• Maintains a neat, orderly, and organized work area at all times.
• Performs other related duties, as assigned.

• High school diploma or GED is required.
• Minimum of two (2) years of customer service experience, preferably in a manufacturing environment.
• Proven communication, interpersonal and problem resolution skills.
• Ability to exercise active listening, analytical thinking, considerable judgment, and decision-making skills.
• Ability to multi-task without sacrificing quality.
• Excellent data entry skills with significant attention to detail and accuracy.
• Demonstrates the ability to prioritize and meet challenging and competing deadlines, while maintaining a professional and calm temperament.
• Ability to develop and nurture strong, productive relationships with all levels within the organization, respecting established processes and fostering an environment of mutual respect.
• Demonstrates a sense of urgency, prioritizes well, shows energy, responds to opportunities, instills urgency in others, and meets deadlines.
• Experience with Microsoft Office applications.

• Frequently required to use hands and fingers to handle, feel or operate office equipment, and reach with hands and arms.
• Frequently required to talk and hear.
• Frequently required to sit for long periods of time.
• Required to occasionally stand and walk.
• Occasionally required to lift, push, pull and/or move up to 10-pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Safety glasses are required on the production floor at all times.
• Hearing protection is required in designated areas.
• Occasionally subject to hazards including a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electric current and exposure to heat and chemicals.
• Occasionally subject to conditions including one or more of the following that affect the respiratory system or the skin: fumes, odors, dust, mists, or poor ventilation.
• Occasionally exposed to cold, hot, wet and/or humid shop conditions.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Manufacturing