Event Worker

DESCRIPTION:

Event staff assist in the logistical management of Casino Special Events. Event workers are responsible for working under the direction of the General Manager or Event Supervisor. The primary responsibility of this position is to provide guests with a positive impression of the Resort. This position is expected to work cohesively with team members to organize and arrange all areas of the property for each scheduled Special Event and maintaina superior level of service.

RESPONSIBILITIES:

• Provide excellent Guest Service through active engagement and positive attitude.
• Enthusiastically greet and direct guests while performing assigned tasks.
• Provideguests with accurate event and venue information.
• Enforce facility policies and procedures.
• Identify and respond to emergencies according to emergency protocols.
  
  Involve area Supervisor as needed.
• Serve guests and run food as required.
• Set-up,tear down, bus and serve at company events.
• Anyduties assigned by leadership to provide a great guest experience.
• Proactively approach guests that may have an issue and/or complaint.
• Creatively resolve issues/complaints and involve are Supervisor as needed.
• Unloading and loading of trucks for the Events.
• Assistin setting up venues including chairs, tables, stages, and light and sound equipment.
• Shallbe required to read, implement, and adhere to all NWCR Policies and

Procedures, LVD Gaming Ordinance, Tribal/State Gaming Compact, NIGC Minimum Internal Control Standards, Indian Gaming Regulatory Act, LVD Tribal Internal Control Standards, Title 31 Minimum Internal Control Standards, NWCR Casino Employee Handbook, Custodial Department Policy and Procedure Manual.

Adhering to event safety standards.

Dueto the dynamic Casino Environment from time to time, we require employees to be flexible and assume other responsibilities assigned by management.

• High School Diploma or General Education Degree (GED)
• Experience in prior customer service preferred.
• Demonstrated strong customer service skills.
• Musthave a friendly disposition and a smile.
• Mustbe able to stay calm in stressful, fast-paced situations.
• Experience dealing effectively with conflict.
• Mustpass background checks and other pre-employment screenings.

PHYSICAL REOUIREMENTS:

• Abilityto navigate a variety of floor surfaces and areas including stairs, carpet and concrete.
• Abilityto work in a variety of environments including but not limited to heights, in darkened corridors, around crowds, loud noise, flashing lights and have effects.
• Frequent lifting and carrying up to 50 pounds.
• Frequent walking, including walking the stairs and resort floors.
• Frequent bending, stooping, turning and twisting.

The above statements are Intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the dutiesof the position at any time. Must be able to pass a pre-employment drug screenand applicable background checks related to the position.

PREFERENCE FOR HIRING:

Preference shall be given when it is established that the applicant meets the qualifications as stated in the job description.

The following order shall be adhered to for hiring:

• EnrolledLVD Tribal Member
• Parents/Legal Guardian of LVD Tribal member children and spouses of Tribal Members
• Other Native Americans
• All others

Date Approved by the Public Enterprise Finance Commission(PEFC): 07/26/2024

Northern Waters Casino Resort

P.O. Box 129, N5384 US 45

Watersmeet Ml, 49969

Email: hr@lvd-nsn.gov

• A fun, safe, fast paced work environment
• Employee Meal Discounts
• Gas Discount at Citgo C-Store
• Golf Discounts
• Paid Lunch
• Paid Holidays
• Access to training programs

• LVD Pays 80% of the cost of these benefits with only a 20% responsibility from the employee.
• Health – Offering 14 different medical coverages.