Table Games Floor Supervisor

Assist the Table Games Shift Manager in overseeing assigned Table Games shift including Sports Book Ticket Writer with assigned shift. Ensures the highest level of guest relations/service and adherence to company policies and procedures on assigned shift.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

• High School diploma or GED

• 3 years pit operations experience
• Strong working knowledge of all casino table games offered at Little River Casino Resort
• Knowledge of the Gaming Industry and the laws and regulations governing gaming operations
• Michigan TAM certification or must obtain within 60 days of employment
• Experience working with a Tribally run casino and/or resort preferred

A documented and verifiable combination of education and experience may be substituted for degree requirements.

• At least 21 years of age

• Strong organizational skills and basic computer skills with experience in word processing, databases, and spreadsheets
• Strong written, verbal, and interpersonal communication skills
• Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
• Strong math skills with the ability to demonstrate proficiency
• Accurate and detail-oriented
• Maintain high confidentiality
• Independently manage multiple tasks in a professional manner
• Ability to work independently with minimal supervision
• Ability to work cooperatively with all departments
• Ability to manage extensive amounts of paperwork
• Ability to operate most office equipment (computer, fax, copier, etc)

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, to secure a gaming license from the Little River Band of Ottawa Indian Gaming Commission, passing Resort background investigation and successfully completing a 90-day introductory period.

Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

• Accountable
  - Accept responsibility and account for actions
• Assignment
  - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff’s knowledge, skills, and abilities
• Collaborate
  - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
• Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
• Guest Orientation
  - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
• Confidential
  - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
• Detail Oriented – Ability to pay attention to the minute details of a given project or task
• Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
• Emotional Intelligence
  - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department
• Empathetic – Appreciates and sensitive to the feelings of others
• Ethical
  - Demonstrates conduct conforming to the highest-level set of values and accepted…