Senior Lending & Member Experience Specialist; MSR

Senior Lending & Member Experience Specialist (MSR4)

Join to apply for the Senior Lending & Member Experience Specialist (MSR4) role at Forest Area Federal Credit Union
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Now Hiring:
Senior Member Services Specialist – Are you passionate about helping people and guiding them through their financial journey? Forest Area FCU is seeking a Senior Member Services Specialist to provide exceptional service to our members while supporting loans, accounts, and financial solutions.

• Communicate with members regularly via phone, online platforms, and in person.
• Handle daily transactions including debit disputes, wire transfers, stop payments, and more.
• Open personal, business, HSA, and IRA accounts; assist with loan applications and loan closings.
• Provide financial counseling and confidently recommend products that meet members’ needs.
• Support the Lending Department with administrative tasks and documentation.
• Cross-sell loans, accounts, and other services while staying up to date on all credit union products.

• Financial Counseling Certification (required).
• 3–5 years of related experience in banking or credit union member services.
• Two-year degree or specialized certification/training preferred.
• Strong interpersonal skills, discretion, and problem‑solving ability.
• Proficiency with banking systems, technology, and online platforms.

• A dynamic, supportive team environment.
• Opportunities for professional growth and ongoing product training.
• The opportunity to make a real impact by helping members achieve their financial goals.
• Excellent benefits package.

If you thrive in a member‑focused environment and want to make a difference every day,
apply today and grow your career with Forest Area FCU!

Entry level

Full-time

Customer Service