Relationship Banker II

County National Bank (CNB) is an independent, locally owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking and provide outstanding client service and solid financial performance."

We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.

CNB is looking for a qualified, motivated, and client- and team-focused individual to join our team as a Relationship Banker II for our Spring Arbor Office.

The Relationship Banker is responsible for providing outstanding client service while performing a variety of savings, checking and credit account transactions, as well as services for cashier’s checks, etc. Recognizes needs-based selling opportunities to enhance and strengthen the Bank’s relationship with the client. Assists in branch balancing duties, contact to other departments for situational resolutions, and other branch-related tasks. Level II handles account opening/closing and maintenance of accounts.

• Welcomes all clients to the bank as they enter and escorts them to a work area to complete their transaction.
• Processes clients’ deposits, withdrawals, loan payments, loan & cash advances, cashier’s checks, and other routine requests.
• Provides clients with necessary information and troubleshoots client issues.
• Becomes familiar with clients’ resources to be able to assist clients.
• Assists clients with access to safety deposit boxes and address changes.

• Troubleshoots issues with debit cards, online banking, & account issues.
• Collects information for outgoing wire transfers.
• Balances and maintains ATM.
• Opens personal and business accounts for new and existing clients.
• Closes accounts (including IRAs & HSAs).
• Performs follow-up with clients.
• Assumes responsibility for account maintenance.
• Performs cash vault duties, including balancing.
• Assists in cash needs for co-workers and branch.
• Processes client account changes.
• Assists in the opening and closing duties and operations of a branch.

• Recognizes client cues for appropriate products and services they currently may not be using.
• Compiles and works toward the branch goals to achieve and/or exceed branch market growth potential.
• Promotes the bank as a relationship community building financial institution with focus on volunteerism and teamwork.
• Provides co-workers with positive attitude and support.
• Provides assistance to Relationship Manager, as needed.
• Maintains and protects confidentiality of customer information.
• Maintains regular, on-time attendance.
• Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.)
• Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
• Performs other various duties as assigned.

• Communicates on a regular basis with other Relationship Bankers.
• Communicates on a regular basis with branch officer/manager and other officers/managers of the bank.
• Communicates on a regular basis with the bank couriers.
• Communicates on a regular basis with Client Service staff at the Main Office.
• Communicates frequently with other departments of the bank.

• Communicates on a regular basis with clients of the bank.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Minimum of three years banking experience and/or education, including cash handling.
• Passion for providing a stellar service experience to all clients (external and internal) and ability to instill this passion in others.
• Excellent interpersonal skills (tactfulness, cooperation, courteousness and client…