Loan Support Consultant - Specialist

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Consultant - Specialist within PNC’s Agency Finance organization, you will be based in Brecksville, OH, Dallas, TX, Kalamazoo, MI, East Brunswick, NJ, and Pittsburgh, PA.

This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.

The Loan Support Consultant - Specialist will be responsible for back end operations loan work, they will have a portfolio which they will service. This role will be client facing, as the Loan Support Consultant - Specialist will be communicating with clients via email, phone, etc. Will be responsible for speaking to clients about borrowing, paydowns, and interest payments—in unique ways.

This is a multi‑faceted role: the Loan Support Consultant - Specialist will need to do reports, while working the portfolio, do lots of multi‑tasking, and must be able to handle stress and pressure.

Schedule flexibility is necessary to be successful (might need to work different hours based on their client’s needs). Must be Pro‑Active.

Ideal candidate will have experience with Syndications Background or Business Loan Servicing experience (working with loan closing documents). Prior experience as a Loan Closer or Booker would be ideal. Knowledge of builds or documentation language is preferred. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Applies specialty product knowledge to administer high complexity or high risk syndicated and/or commercial loan transactions with little or no oversight. May have responsibility for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligence requirements; and/or monitoring construction progress and draw requirements. Directly interacts with high revenue/high profile corporate and/or commercial real estate clients.
• Reviews customized commercial, legal, and related due diligence documentation and reporting to ensure adherence to the highest complexity deal structures and/or regulatory compliance requirements. Determines and makes effective recommendation as to whether the deal can proceed as scheduled, or if additional documentation or escalation is required.
• Consults and advises customers, investors, capital markets loan syndications and/or commercial real estate deal teams, as well as external and internal business partners to execute transactions. Works with Relationship Manager to interpret applicable loan terms with client.
• Reviews transactions and related documents, including collateral and construction requirements. Verifies work processes to ensure completeness, accuracy, and conformance to credit approvals, legal documents, established service levels and applicable procedures. Determines whether loan disbursements can be made, or if additional documentation or escalations is required.
• Reviews reports to identify exceptions, monitor quality and ensure compliance. Participates in risk mitigation activities. Serves as a subject matter resource for the team. Independently conducts specialty product training and may create training materials.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Successful…