Relationship Banker

As a Relationship Banker at Embers, you’ll become a trusted resource and go-to contact for members, supporting their financial needs. You’ll focus on building complete member relationships by opening new accounts, assisting members with lending and account solutions, and recommending relevant financial products. Whether in person, online, or over the phone, you’ll offer personalized guidance with warmth and professionalism, helping members achieve financial confidence and success.

Build and Deepen Member Relationships - Develop meaningful member relationships by understanding financial needs and recommending tailored products and services, including account openings, consumer loans, and everyday banking solutions.

Originate and Process Consumer Loans - Serve as a Consumer Loan Officer by interviewing members, evaluating creditworthiness, and processing, approving, and closing loans within policy guidelines.

Provide Professional Member Support - Assist members with account maintenance, issue resolution, problem-solving, and providing clear, solution-focused guidance across various channels.

Promote Embers Products and Services - Proactively cross-sell financial products and services to promote comprehensive financial well-being for members.

Maintain Operational Excellence - Accurately process transactions, perform account changes and file maintenance, and follow up on documentation for quality, compliance, and completeness.

Represent Embers in the Community
- Engage in community initiatives and events to strengthen Embers’ visibility and commitment to serving local needs.

Ensure Compliance and Confidentiality
- Uphold privacy standards and regulatory requirements while ensuring member data and account information is secure and protected.

Other Duties as Assigned
- Support team and organizational goals with flexibility and initiative as needs arise.

• You enjoy helping people and creating strong, lasting connections.
• You’re a natural problem-solver who thrives on guiding others to financial solutions.
• You are comfortable recommending products and services that enhance members’ financial well-being.
• You work well both independently and as part of a team.
• You bring energy and positivity into each member interaction.
• You take pride in accuracy, organization, and following through.

• Members feel supported, understood, and confident in their financial choices.
• Consumer loan applications are processed efficiently and accurately.
• Financial products are matched appropriately to member needs.
• Accurate documentation and account records support compliance and quality assurance.
• Embers’ reputation as a trusted financial partner continues to grow through your work.

Education:

High school diploma or equivalent.

• One to three years of credit union or banking experience.
• Understanding of Embers’ membership and the financial products and services that support their needs.

• Strong interpersonal and consultative sales skills.
• Excellent communication and active listening abilities.
• Professionalism, demonstrating a professional appearance and attitude, setting an example for others.
• Excellent organizational skills and attention to detail.
• Proficiency in digital tools and platforms, including Microsoft Office Suite, Teams, email, and other relevant tools.
• Ability to follow procedures and provide thoughtful recommendations.
• Comfort working independently and willingness to support others as needed.

Talking:
Frequent communication required, especially where one must convey detailed or important instructions or ideas accurately,…