Manager Physician Practices

Summary

This position plans, directs, controls and manages the overall financial, operational and functional activities of assigned physician practices within My Michigan Health. Assists in the short and long-term planning of designated practices to maximize growth, efficiency, profitability and patient access. Manages the day-to-day practice operations to ensure delivery of excellent patient care and satisfaction. Provides direction, training and oversight at the practice that lends to compliance with organizational policies and procedures, and regulatory agencies, which may include Rural Health Commission (RHC), Joint Commission (JC), Clinical Laboratory Improvement Amendments (CLIA), and Occupational Safety Health Administration (OSHA).

Provides leadership to the team that fosters engagement, innovation and a favorable patient experience, and supports My Michigan Health care delivery initiatives. Serves as administrative representative, patient advocate and employee counselor to ensure maximum patient access and quality care as well as effective team functioning. Participates in interdepartmental, intersystem and external committees, meetings and activities to promote the mission, values and business of My Michigan Health.

For those managing a Health Park facility the position works collaboratively with other members of the My Michigan Physicians Group (MPG) managers and also the primary community contact for My Michigan Health and is expected to build relationships within the community and participate in community events.

(35%)*Screens, selects, orients, trains and disciplines all personnel. Reviews staffing levels and allocates staffing as necessary within approved budget limitations. Recommends and justifies new positions as needed. Reviews and updates job descriptions for clinical and non-clinical personnel. Duties will be performed in collaboration with personnel’s respective department or entity (MPG, lab, physical therapy, imaging, urgent care, specialty clinics, cardio testing, infusion, nuclear medicine, etc.)

for Health Park managers. Responsible for written job performance reviews for all employees with input from the providers. Ensures all staff are providing care according to My Michigan Health policies, procedures and values. Mentors staff on care delivery and interpersonal relationship expectations.

(35%)*Together with My Michigan Physicians Group Administration, dyad leadership and practice providers, develops and implements short and long term-planning growth and development of the practice/health park. Using A3 methodology, evaluates current processes and implements improvement plans to attain performance goals for patient satisfaction, patient access, quality, employee and provider engagement. Refines practice workflow as needed to enhance overall operations. Proactively communicates and demonstrates positive change management skills during the implementation of new initiatives.

Cultivates recommendations for concerns or challenges identified during new project implementations. Identifies and communicates any potential business opportunities to expand/enhance My Michigan Health services and market share. Works with business development, physician relations and physician liaison teams to develop and implement strategies to grow the market share of My Michigan Health services and their joint ventures.

(20%)*Prepares capital and operating budgets, including personnel budget. Submits monthly operational and expense variance reports to the Regional Director. Reviews practice management reports (Epic, patient satisfaction, financial, variance reports, quality, etc.)to identify compliance with anticipated performance measures, determine opportunities for improvement and defines action plans when outliers are identified. Ensures that the practice staff are utilizing the appropriate reports and workflows designed for the Physician Enterprise.

Responsible for time-of-service payment collections, maintaining acceptable cashiering collection ratios and charge encounter submittals. Assures staff adherence to all insurance and collection payment policies and procedures. Maintains security and proper internal controls of all cash, payment receipts and charge vouchers.

(10%)*Participates on a variety of teams to contribute perspective for redesign of job descriptions, clinical workflow, policies, staff training, practice transformation or interdepartmental A3 teams. Manages the budget to ensure cost effectiveness.

OTHER DUTIES AND RESPONSIBILITIES:

• Collaborates with dyad leaders and providers to successfully implement new programs, address areas for improvement and design action plans for improvement.
• Provides constructive evaluation and recommendations to improve processes.
• Communicates in a timely and professional manner to administration, providers and staff.
• Arranges for the procurement and maintenance of all office and medical equipment, clinic/facility, and its main operating systems.
• Problem…