Patient Placement Technician - Bingham Farms

Patient Placement Technician - Bingham Farms - 40 hours per week

Assists the Patient Placement Coordinator with the multifaceted processes in which patients, newly diagnosed, transferring from an unaffiliated dialysis provider, or visiting on a transient basis to the area, are placed into one of the multiple locations and modalities of Greenfield Health Systems (GHS).

• Works closely with Patient Support Programs Coordinator to provide exceptional customer services to the renal population, health system and GHS referral sources.
• Works closely with the Patient Support Programs Coordinator and GHS Billing Services Supervisor to verify and trouble‑shoot potential medical insurance concerns.
• In the absence of the Patient Placement Coordinator, secures placement and responds to inquiries from discharge planners, physicians, unit staff, administrative staff, and external customers regarding referrals and services within GHS.
• Reviews medical records for necessary documentation of patient acuity and special needs.
• Maintain relationships with other health systems and independent nephrology groups.
• Identifies and tracks the needs of transfer and transient patients and notifies the receiving unit of these needs. Reports to Social Work Manager.
• Communicates with internal and external customers regarding problems encountered with GHS in such areas as patient and physician access to services, complaints, etc.
• Promotes patient safety by providing initial medical records to facility staff electronically for EMR filing.
• Provides documentation to the Patient Support Programs Coordinator and insurance analyst regarding the insurance status of incoming patients.
• Creates and maintains transient patient files and corporate reports.
• Maintains/updates files and corporate reports on internal and external transfer patients.
• Collects, organizes, and maintains medical records and statistical data.
• Secures a valid Henry Ford Health medical record number for placement into a GHS facility.
• Assists Coordinator in marketing services to internal and external physicians/customers.
• As part of a larger team, in conjunction with other disciplines analyzes CKD education along a continuum, to anticipate programmatic needs and contributes toward educational initiatives.
• Links patients and families to system and community resources; functioning as a patient advocate when necessary.
• Participates in professional development activities, such as attending relevant conferences, professional memberships, and professional reading.
• Manages, responds, and maintains Careport communication to ensure timely patient admissions communication.
• Demonstrates willingness and ability to function consistently as a team member, positively contributing daily to the goals and objectives of the dialysis program as appropriate to the scope of the position.
• Demonstrates willingness and ability to work effectively in a complex and changing environment.
• Demonstrates willingness and ability to effectively relate in an organizationally acceptable manner to team members, patients, and other customers in a diverse environment.

• Bachelor’s Degree preferred.
• Minimum of one year experience in health care environment required. Dialysis experience preferred.
• Ability to analyze pertinent patient information to place patients into Greenfield Health Systems with minimal delay.
• Interpersonal skills necessary to work with a wide range of patients, families, and multidisciplinary hospital staff.
• Computer and IT skills sufficient to access and perform word processing, Excel, EPIC, QCS and ECIN/Allscripts.
• Organizational skills required to manage a high‑volume workload.

• Organization:
  Community Care Services
• Department:
  Dialysis Administration
• Shift: Day Job
• Union Code:
  Not Applicable

• Associate

• Full‑time

• Human Resources

• Hospitals and Health Care, Insurance, and Wellness and Fitness Services